Assistant Store Manager - Full Time - San Francisco Outlets

L'Occitane En Provence; Livermore (CA); Presencial; USD 36.000 - 41.000; Jornada completa

Descripción de la vacante

L’Occitane San Francisco Premium Outlets is hiring an Assistant Store Manager to partner with the Store Manager in delivering exceptional guest experiences. You will lead a team, train staff, and ensure a welcoming, sustainable shopping environment that reflects our brand values.

The role emphasizes guest-centric service, product knowledge, and collaboration to foster a positive, high-performing team. Experience in retail or hospitality and skincare familiarity are advantageous.

Formación

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach in sales-focused environments.
• Dedication to ensuring customer happiness.

Responsabilidades

• Be the Host: foster a warm atmosphere that resonates with our brand values and enhance sensory experience for customers.
• Prioritize Guest Experience: guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: embrace feedback and support open communicative culture.
• Let Success Drive You: organize with the Store Manager to train on product knowledge and customer service.
• Foster a Team Culture: adjust management strategies for different communication styles and personalities.
• Communicate with Care: provide guidance and support to store staff, fostering a positive team culture.

Conocimientos

Team leadership

Guest experience

Communication

Skincare knowledge

Educación

Retail / Hospitality experience

Herramientas

POS system

Descripción del empleo

Who You Are:

As an Assistant Store Manager at L’Occitane San Francisco Premium Outlets, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

The pay range for this role is $25.83 - $29.70 an hour (based on skills and experience).

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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