Senior Writer & Editor — UX Copy & Editorial Lead

Nashville Public Radio; Indianapolis (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Salesforce seeks a Senior Writer & Editor to shape customer experience across UX, product, email, and video content. This role blends editorial judgment with design strategy, influencing tone, clarity, and the customer journey at multiple touchpoints.

You will partner with product managers, UX designers, and editorial teams to scale quality through AI tools while maintaining Salesforce brand voice and accessibility standards.

Qualifications

• 3 to 5 years of editorial experience in tech or marketing.
• BA in English or related discipline.
• Experience applying Microsoft Style or AP Style rules and defending decisions.
• Ability to research, navigate ambiguity, and make editorial calls.
• Experience giving content feedback to non-editors in a constructive way.
• Experience working in cross-functional teams across CS, engineering, design, product, marketing.
• Strong project management, communication, storytelling, and presentation skills.
• Ability to translate tech concepts into plain language for customers.
• Tailor content to audiences and apply Salesforce tone and voice.

Responsibilities

• Write and edit video scripts for product how-to and campaigns, incorporating stakeholder feedback across reviews.
• Incorporate script edits during video production to align with the creative brief.
• Conduct pre-production video reviews for clarity and on-screen copy accuracy.
• Edit Knowledge Articles for structure, clarity, and customer flow across multiple review rounds.
• Review email strategy briefs and align copy direction before drafting.
• Write email copy components using established templates and style standards.
• Manage the full email copy review cycle and final copy delivery.
• Produce content for executive slides, SIC presentations, and event content.
• Write and edit UX copy across in-product experiences, including microcopy and CTAs.
• Maintain shared editorial resources and collaborate with other editorial teams.
• Ensure accessibility and plain-language standards while aligning to brand voice.
• Participate in testing internal editorial tooling like Gemini Gems and Slackbot Skills.
• Review work from peers and external partners to meet quality standards.

Skills

Editorial experience

Cross-functional collaboration

Communication

Storytelling

Presentation skills

Education

BA in English

Tools

Google Docs

Google Slides

AI tools

Job description

Salesforce seeks a Senior Writer & Editor to shape customer experience across UX, product, email, and video content. This role blends editorial judgment with design strategy, influencing tone, clarity, and the customer journey at multiple touchpoints.

You will partner with product managers, UX designers, and editorial teams to scale quality through AI tools while maintaining Salesforce brand voice and accessibility standards.