Experience Design Lead — UX Writing & Design Systems

salesforce.com, inc.; New York (NY); On-site; USD 143,000 - 237,000; Full time

Job summary

Salesforce is seeking a UX writer/content designer to shape product communications and design system standards. You’ll work with product teams, translate complex product thinking into clear language, and own voice and content guidelines across field-facing materials and docs.

The role emphasizes hands-on craft, fast iteration, and delivering polished decks and narratives for executives. A portfolio or sample work is encouraged to showcase storytelling and design sensibility.

Qualifications

• UX writing or content design experience on a product team, ideally in an agile/sprint environment.
• You've worked closely with engineers and product managers - you understand their constraints and know how to add value without slowing things down
• You've built or contributed to a content style guide, design system, or similar standards artifact
• You're comfortable in Figma (or a comparable tool) - not necessarily a pixel-perfect designer, but fluent enough to prototype and collaborate
• You've raised the quality bar on team comms, decks, or branding - and have something to show for it
• Experience making AI tools or technical products accessible and approachable for non-technical audiences is a major plus
• You're comfortable scripting and producing short demo or explainer videos - not full production, but enough to turn a feature into a clear, watchable walkthrough.

Responsibilities

• Partner with product leads on feature design and prototyping - contributing UX writing, IA, and content direction from early sprint stages through delivery
• Translate product thinking into clear, compelling narratives for different audiences - field, ops, and leadership
• Own the voice, tone, and content standards for our team's output: Skills copy, product documentation, and field-facing materials
• Build and maintain lightweight design and content guidelines the team can actually use
• Design and produce polished decks and communications that represent the team well at all levels - from field CSMs to exec stakeholders
• Regularly audit key assets to identify and recommend updates so that the experiences being designed align with how they're documented or delivered.

Skills

UX writing

Content design

Agile / sprint

Storytelling

Figma

Collaboration with engineers and PMs

Portfolio / samples

Slack

Tools

Figma

Job description

Salesforce is seeking a UX writer/content designer to shape product communications and design system standards. You’ll work with product teams, translate complex product thinking into clear language, and own voice and content guidelines across field-facing materials and docs.

The role emphasizes hands-on craft, fast iteration, and delivering polished decks and narratives for executives. A portfolio or sample work is encouraged to showcase storytelling and design sensibility.