Lead Copywriter, Customer & Brand Partnerships

Salesforce; Chicago (IL); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking a Senior Lead Copywriter to join our Customer & Brand Partnerships Creative team. You’ll craft copy that makes complex technology approachable, shaping flagship customer narratives and co-branded campaigns.

You’ll lead copy across channels, maintain brand voice, and collaborate with designers, strategists, and senior stakeholders to deliver cohesive, human storytelling at scale. This role sits at the heart of partnerships and customer marketing, with opportunities to

Qualifications

• 7-10 years of copywriting experience in brand, customer marketing, integrated campaigns, or editorial contexts.
• Portfolio demonstrates narrative range and strategic depth across touchpoints.
• Ability to make complex technology or B2B subject matter feel simple and human.

Responsibilities

• Lead copy development across customer marketing and brand partnership creative, including customer stories, campaign copy, co-branded activations, editorial content, digital and social.
• Shape and maintain narrative coherence across multi-format programs; ensure every piece ladders to a unified story with emotional impact.
• Interview customers, distill business outcomes, and translate into human, compelling narratives aligned with strategy.
• Act as a senior creative voice on cross-functional teams with brief through delivery, partnering with designers, strategists, and managers.
• Write across voices and formats—from bold headlines to long-form storytelling and editorial features.
• Drive concepting and ideation with a copy perspective at early project stages.
• Uphold and evolve Salesforce brand voice across outputs; manage multiple workstreams in a fast-paced environment.

Skills

Copywriting

Brand storytelling

Editorial instincts

Team leadership

Job description

Salesforce is seeking a Senior Lead Copywriter to join our Customer & Brand Partnerships Creative team. You’ll craft copy that makes complex technology approachable, shaping flagship customer narratives and co-branded campaigns.

You’ll lead copy across channels, maintain brand voice, and collaborate with designers, strategists, and senior stakeholders to deliver cohesive, human storytelling at scale. This role sits at the heart of partnerships and customer marketing, with opportunities to