Lead Experience Design for AI UX & Content

salesforce.com, inc.; Seattle (WA); On-site; USD 143,000 - 237,000; Full time

Job summary

Salesforce.com, inc. seeks a UX writer/content designer to craft clear product language and standards. You will shape voice and content across decks, docs, and field materials, partnering with product leads from concept through delivery.

Ideal candidates bring product-team experience in agile environments, a strong portfolio, and the ability to translate complex ideas into accessible content and design-system thinking.

Qualifications

• Experience in UX writing or content design on a product team.
• Ability to translate product thinking into clear, useful language.
• Portfolio or samples showing design systems or content guidelines.

Responsibilities

• Partner with product leads on feature design and prototyping - contributing UX writing, IA, and content direction from early sprint stages through delivery
• Translate product thinking into clear, compelling narratives for different audiences - field, ops, and leadership
• Own the voice, tone, and content standards for our team's output: Skills copy, product documentation, and field-facing materials
• Build and maintain lightweight design and content guidelines the team can actually use
• Design and produce polished decks and communications that represent the team well at all levels - from field CSMs to exec stakeholders
• Regularly audit key assets to identify and recommend updates so that the experiences being designed align with how they're documented or delivered.

Skills

UX writing

Content design

Storytelling

Sprint cycles / Agile

Figma

Job description

Salesforce.com, inc. seeks a UX writer/content designer to craft clear product language and standards. You will shape voice and content across decks, docs, and field materials, partnering with product leads from concept through delivery.

Ideal candidates bring product-team experience in agile environments, a strong portfolio, and the ability to translate complex ideas into accessible content and design-system thinking.