Experience Design Lead: UX Writing & Prototyping

Salesforce; Indianapolis (IN); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is expanding its AI-driven customer-success tools and seeks a UX writer or content designer with product-team experience. You will shape IA, craft clear narratives, and own the voice from early sprint stages to delivery.

The role rewards polish and storytelling, with opportunities to influence design systems and style guides while collaborating with product managers and engineers. A portfolio or samples are encouraged.

Qualifications

• The ideal background here is UX writing or content design — someone who's sat on a product team, worked in sprint cycles, and knows how to translate complex product thinking into clear, useful language.
• If you've also got an eye for visual design and a knack for polished storytelling, we want to talk.
• This isn't a strategy role — it's a craft role. You'll get your hands dirty, ship things fast, and hold a high bar for the quality of everything we put out.

Responsibilities

• Partner with product leads on feature design and prototyping — contributing UX writing, IA, and content direction from early sprint stages through delivery
• Translate product thinking into clear, compelling narratives for different audiences — field, ops, and leadership
• Own the voice, tone, and content standards for our team's output: Skills copy, product documentation, and field-facing materials
• Build and maintain lightweight design and content guidelines the team can actually use
• Design and produce polished decks and communications that represent the team well at all levels — from field CSMs to exec stakeholders
• Regularly audit key assets to identify and recommend updates so that the experiences being designed align with how they're documented or delivered.

Job description

Salesforce is expanding its AI-driven customer-success tools and seeks a UX writer or content designer with product-team experience. You will shape IA, craft clear narratives, and own the voice from early sprint stages to delivery.

The role rewards polish and storytelling, with opportunities to influence design systems and style guides while collaborating with product managers and engineers. A portfolio or samples are encouraged.