Senior Workplace Experience & Site Operations Lead

IST Management Services, Inc.; Columbia (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Life & disability insurance

Employee assistance program

Career development

Job summary

IST Management Services, Inc. in Columbia, MD invites you to join as a Workplace Experience Site Manager.

You will lead daily workplace services operations, oversee reception, hospitality and employee experience programs, and serve as the primary liaison between IST leadership and client stakeholders. This role requires 5+ years in workplace services, strong supervisory skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Bachelor's or Associate degree in related field preferred.
• Five or more years of workplace services, office management, facilities support, hospitality, or corporate services experience.
• Three or more years of supervisory or team leadership experience.
• Experience managing conference room operations, hospitality programs, and workplace support services.
• Experience coordinating vendors, contractors, and service providers.
• Strong customer service, communication, and relationship management skills.
• Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with workplace technology platforms, visitor management systems, and service ticketing platforms preferred.

Responsibilities

• Lead daily workplace services operations and serve as the primary liaison between IST leadership and Client stakeholders.
• Supervise, coach, and support on-site workplace services personnel.
• Coordinate staffing schedules and coverage to ensure uninterrupted service delivery.
• Monitor service performance and implement continuous improvement initiatives.
• Support workplace projects and operational priorities as assigned.
• Oversee reception, visitor management, and employee experience programs.
• Manage conference room operations, meeting support, and catering coordination.
• Ensure meeting spaces, common areas, and workplace amenities meet established standards.
• Coordinate office events, hospitality services, and workplace support activities.
• Foster a welcoming and professional workplace environment.

Skills

Leadership

Supervision

Customer service

Communication

Office software

Education

High School Diploma

Bachelor's or Associate degree preferred

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Teams

Visitor management systems

Service ticketing platforms

Job description

IST Management Services, Inc. in Columbia, MD invites you to join as a Workplace Experience Site Manager.

You will lead daily workplace services operations, oversee reception, hospitality and employee experience programs, and serve as the primary liaison between IST leadership and client stakeholders. This role requires 5+ years in workplace services, strong supervisory skills, and proficiency with Microsoft Office.