Workplace Experience Site Manager

IST Management Services, Inc.; Columbia (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Life & disability insurance

Employee assistance program

Career development

Job summary

IST Management Services, Inc. in Columbia, MD invites you to join as a Workplace Experience Site Manager.

You will lead daily workplace services operations, oversee reception, hospitality and employee experience programs, and serve as the primary liaison between IST leadership and client stakeholders. This role requires 5+ years in workplace services, strong supervisory skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Bachelor's or Associate degree in related field preferred.
• Five or more years of workplace services, office management, facilities support, hospitality, or corporate services experience.
• Three or more years of supervisory or team leadership experience.
• Experience managing conference room operations, hospitality programs, and workplace support services.
• Experience coordinating vendors, contractors, and service providers.
• Strong customer service, communication, and relationship management skills.
• Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with workplace technology platforms, visitor management systems, and service ticketing platforms preferred.

Responsibilities

• Lead daily workplace services operations and serve as the primary liaison between IST leadership and Client stakeholders.
• Supervise, coach, and support on-site workplace services personnel.
• Coordinate staffing schedules and coverage to ensure uninterrupted service delivery.
• Monitor service performance and implement continuous improvement initiatives.
• Support workplace projects and operational priorities as assigned.
• Oversee reception, visitor management, and employee experience programs.
• Manage conference room operations, meeting support, and catering coordination.
• Ensure meeting spaces, common areas, and workplace amenities meet established standards.
• Coordinate office events, hospitality services, and workplace support activities.
• Foster a welcoming and professional workplace environment.

Skills

Leadership

Supervision

Customer service

Communication

Office software

Education

High School Diploma

Bachelor's or Associate degree preferred

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Teams

Visitor management systems

Service ticketing platforms

Job description

Workplace Experience Site Manager

Location: Columbia, MD

Schedule: Monday - Friday, Business Hours (occasional after-hours support as needed)

Compensation: $60,000 - $65,000 annually

IST Management is seeking an experienced Workplace Experience Site Manager, a professional to support a premier corporate client in Columbia, Maryland. This leadership role serves as the primary point of contact for workplace services operations while coordinating office services initiatives across a global office portfolio.

The ideal candidate will bring a strong background in workplace services, hospitality, facilities support, employee experience, and team leadership. This position requires a customer-focused professional who thrives in a fast-paced corporate environment and can effectively manage multiple priorities while delivering exceptional service.

IST Management has been recognized as one of the fastest-growing facilities management and office services providers in the United States. For more information, visit www.istmanagement.com.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Life and Disability Insurance
• Employee Assistance Program
• Career Development and Advancement Opportunities

Responsibilities

Key Responsibilities Workplace Services Leadership

• Lead daily workplace services operations and serve as the primary liaison between IST leadership and Client stakeholders
• Supervise, coach, and support on-site workplace services personnel
• Coordinate staffing schedules and coverage to ensure uninterrupted service delivery
• Monitor service performance and implement continuous improvement initiatives
• Support workplace projects and operational priorities as assigned

Reception, Hospitality & Employee Experience

• Oversee reception, visitor management, and employee experience programs
• Manage conference room operations, meeting support, and catering coordination
• Ensure meeting spaces, common areas, and workplace amenities meet established standards
• Coordinate office events, hospitality services, and workplace support activities
• Foster a welcoming and professional workplace environment

Facilities & Office Operations

• Coordinate office moves, workstation setups, furniture reconfigurations, and workplace projects
• Monitor office conditions and identify opportunities for operational improvements
• Manage office, pantry, and workplace supply inventories
• Support workplace safety and building operations initiatives
• Coordinate service requests and follow-through with internal and external partners

Mail, Shipping & Vendor Management

• Oversee mail, shipping, receiving, package, and courier operations
• Coordinate vendor relationships and service providers
• Partner with building management and contractors to support workplace operations
• Assist with contract administration and service-level oversight
• Support document retention and disposal programs

Global Office Coordination & Reporting

• Coordinate workplace services activities across multiple office locations
• Assist with workplace communications, reporting, and documentation
• Prepare operational reports, service metrics, and status updates
• Maintain project documentation and workplace records
• Support initiatives focused on workplace experience, sustainability, and operational excellence

Qualifications

• High School Diploma or GED required
• Associate's or Bachelor's degree in Business, Hospitality, Facilities Management, Operations, or related field preferred
• Five or more years of workplace services, office management, facilities support, hospitality, or corporate services experience
• Three or more years of supervisory or team leadership experience
• Experience managing conference room operations, hospitality programs, and workplace support services
• Experience coordinating vendors, contractors, and service providers
• Strong customer service, communication, and relationship management skills
• Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams
• Experience with workplace technology platforms, visitor management systems, and service ticketing platforms preferred
• Ability to prioritize multiple projects and operate independently in a dynamic environment
• Experience supporting multi-site or geographically dispersed office environments preferred

Physical Requirements

• Ability to lift up to 40 pounds
• Ability to stand and walk for extended periods
• Ability to occasionally work outside standard business hours to support operational needs
• Ability to respond to urgent workplace issues when required

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.