Workplace Experience Senior Coordinator

Latham & Watkins; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Healthcare

401k

Paid holidays

PTO

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins in New York City is seeking a WE Senior Coordinator to support the Workplace Experience team and guide a team of client-focused professionals in delivering a best-in-class experience for internal and external clients. This role requires in-office presence Monday through Friday in the NY office.

The position emphasizes hospitality and exceptional service, with opportunities to lead SOPs, staff coordination, and cross-location collaboration in a dynamic firm environment.

Qualifications

• Minimum 5 years of workplace experience, hospitality or customer service management.
• Bachelor's degree or equivalent work experience required.
• Advanced degree in business or similar field preferred.
• Hotel/office/facility management or corporate environment experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Provide best-in-class client service that is timely, accurate, and seamless.
• Identify and implement ways to streamline service delivery to improve in-office experience for colleagues, guests and clients.
• Oversee day-to-day staffing, onboarding and coaching of WE team members; provide performance feedback.
• Interface with internal clients by providing WE orientation to new personnel in the office.
• Lead policy and SOP development and drive process improvements.
• Oversee multi-site Workplace Experience operations across locations and vendors.
• Protect confidential and proprietary information.

Skills

Client service

Communication

Team leadership

Problem solving

Hospitality experience

Education

High school diploma

Bachelor's degree

Advanced degree

Job description

About Latham & Watkins

Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About Latham & Watkins

Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About The Role

The WE Senior Coordinator is an integral part of Lathams Workplace Experience (WE) team and will be responsible for supporting the WE Manager(s) and helping guide a team of customer-focused professionals to deliver a best-in-class experience for internal and external clients of the firm, while cultivating a genuine and personal connection with all clients and creating a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our New York office. Please note that this role requires an in-office presence Monday - Friday.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing best-in-class client service that is timely, accurate, and seamless, while demonstrating sound judgement and problem-solving acumen
• Identifying and implementing innovative ways to streamline and enhance service delivery to maximize the in-office working experience of colleagues, guests, and clients
• Contributing to day-to-day oversight of local WE team members in conjunction with WE Managers, including assisting with team staffing/resource allocation and distribution of work, onboarding and training of new team members, team coaching and development, and sharing performance feedback
• Helping interface with internal clients on behalf of local WE team including by providing WE orientation to all new personnel in the office
• Leading the team by helping to prepare policies and standard operating procedures (SOPs), and determining and implementing process improvements
• Helping oversee multi-site Workplace Experience operations including coordinator across multiple office locations/assets and oversight of managed service vendors to ensure consistent service delivery, operational alignment, proactive management and timely resolution
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We love to hear from you if you:

• Demonstrate the ability to foster an atmosphere of belonging
• Possess the ability to exhibit authenticity and a sense of connection
• Display effective communications skills and the ability to adapt

And have:

• A high school diploma or an equivalent
• A bachelors degree or equivalent work experience required
• Advanced degree in business or similar field, preferably
• A minimum of 5 years of workplace experience, hospitality or customer service management experience
• Hotel management, facility/office management, law firm, or corporate environment experience, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Please click here to view the full job description for this role.

Please click here to review your rights under U.S. employment laws. #wayup

Pay Range

USD $85,000.00 - USD $100,000.00 /Yr.