Workplace Experience Senior Coordinator

Latham & Watkins LLP; New York; Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Healthcare

401k plan

Paid holidays & PTO

Well-being programs

Professional development

Employee discounts

Networks & coalitions

Job summary

Latham & Watkins LLP in New York is seeking a WE Senior Coordinator to support the WE Manager(s) and lead a team delivering exceptional in-office service to colleagues and clients. This role requires in-office presence Monday–Friday and will help shape processes, staffing, training, and SOPs to ensure seamless operations.

You will collaborate across locations, uphold confidentiality, and contribute to a best-in-class workplace experience in a fast-paced legal environment.

Qualifications

• Must have customer service management experience in a professional setting.
• Hospitality or service-management background is a plus.
• Experience with office/facility management preferred.

Responsibilities

• Provide best-in-class client service that is timely, accurate, and seamless.
• Identify and implement ways to streamline service delivery in-office.
• Oversee day-to-day WE team operations, staffing, onboarding, and training.
• Interface with internal clients to provide WE orientation for new personnel.
• Lead policy development, SOP creation, and process improvements.
• Oversee multi-site Workplace Experience operations and vendor partners.
• Protect confidential and proprietary information of the firm.

Skills

Customer service management

Hospitality experience

Office/facility management

Education

High school diploma or equivalent

Bachelor’s degree or equivalent work experience

Advanced degree in business or similar field

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The WE Senior Coordinator is an integral part of Latham’s Workplace Experience (WE) team and will be responsible for supporting the WE Manager(s) and helping guide a team of customer-focused professionals to deliver a best-in-class experience for internal and external clients of the firm, while cultivating a genuine and personal connection with all clients and creating a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our New York office. Please note that this role requires an in-office presence Monday - Friday.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing best-in-class client service that is timely, accurate, and seamless, while demonstrating sound judgement and problem-solving acumen
• Identifying and implementing innovative ways to streamline and enhance service delivery to maximize the in-office working experience of colleagues, guests, and clients
• Contributing to day-to-day oversight of local WE team members in conjunction with WE Managers, including assisting with team staffing/resource allocation and distribution of work, onboarding and training of new team members, team coaching and development, and sharing performance feedback
• Helping interface with internal clients on behalf of local WE team including by providing WE orientation to all new personnel in the office
• Leading the team by helping to prepare policies and standard operating procedures (SOPs), and determining and implementing process improvements
• Helping oversee multi-site Workplace Experienceoperations including coordinator across multiple office locations/assets and oversight of managed service vendors to ensure consistent service delivery, operational alignment, proactive management and timely resolution
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Demonstrate the ability to foster an atmosphere of belonging
• Possess the ability to exhibit authenticity and a sense of connection
• Display effective communications skills and the ability to adapt

And have:

• A high school diploma or an equivalent
• A bachelor’s degree or equivalent work experience required
• Advanced degree in business or similar field, preferably
• A minimum of 5 years of workplace experience, hospitality or customer service management experience
• Hotel management, facility/office management, law firm, or corporate environment experience, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Pay Range

USD $85,000.00 - USD $100,000.00 /Yr.