Senior Workers' Compensation Claims Leader

01460 Continental Casualty Company; Chicago (IL); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA is seeking a results-driven leader to manage a team of workers' compensation claims professionals. You will set expectations, coach staff, and drive performance while ensuring adherence to company protocols and service standards.

The role emphasizes data-driven decision making, collaboration with internal partners, and continuous improvement in claim outcomes. Hybrid work arrangement offered with focus on outcomes and team engagement.

Qualifications

• Bachelor's degree or equivalent experience.
• Seven years of related work experience including workers compensation claims experience.
• Previous management experience preferred.
• Applicable certifications or professional designations preferred.

Responsibilities

• Oversees the work activities of a team of claims professionals and has full management responsibility by setting and communicating expectations, providing direction and coaching, facilitating training and development, managing employee performance, and contributing to employee engagement.
• Contributes to the achievement of business results by ensuring that claims are effectively handled according to company protocols, quality and customer service standards are achieved, and expenses are appropriately managed.
• Contributes to achievement of customer satisfaction targets by ensuring quality, service and cycle time standards are met or exceeded by the team and handling escalated customer service issues promptly and professionally.
• Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
• May participate in or lead project teams.

Skills

Leadership

Claims resolution

Analytical skills

Communication skills

Data analytics

Collaboration

Change management

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

CNA is seeking a results-driven leader to manage a team of workers' compensation claims professionals. You will set expectations, coach staff, and drive performance while ensuring adherence to company protocols and service standards.

The role emphasizes data-driven decision making, collaboration with internal partners, and continuous improvement in claim outcomes. Hybrid work arrangement offered with focus on outcomes and team engagement.