Claims Team Lead, Workers' Compensation

CNA Insurance; Chicago (IL); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in the United States seeks a seasoned claims leader to manage a team of workers' compensation professionals. You will oversee claim resolution activities, set expectations, coach staff, and ensure timely dispositions in line with company protocols.

The role emphasizes driving quality, cost control, customer satisfaction, and staff development. You will monitor performance dashboards, collaborate with underwriters, SIU, recovery services, and external partners, and participate in

Qualifications

• Bachelor's degree or equivalent experience required.
• Typically seven years of workers' compensation experience.
• Previous management experience preferred.
• Applicable certifications or professional designations preferred.

Responsibilities

• Oversee work activities of a team of claims professionals and manage performance.
• Ensure claims handling aligns with company protocols, quality, and service standards.
• Monitor customer service levels and resolve escalated issues.
• Maintain conformity with claim handling protocols and provide technical guidance.

Skills

Leadership

Team management

Claims resolution

Communication

Analytics

Collaboration

Data-driven decisions

Education

Bachelor's degree or equivalent experience

7+ years workers' compensation experience

Management experience

Certifications preferred

Tools

Microsoft Office

Data analytics tools

Job description

CNA Insurance in the United States seeks a seasoned claims leader to manage a team of workers' compensation professionals. You will oversee claim resolution activities, set expectations, coach staff, and ensure timely dispositions in line with company protocols.

The role emphasizes driving quality, cost control, customer satisfaction, and staff development. You will monitor performance dashboards, collaborate with underwriters, SIU, recovery services, and external partners, and participate in