Remote Senior Client Services & Immigration Operations Lead

Jobgether SRL; United States; Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

401(k) options

HSA/FSA options

Life insurance

Job summary

Jobgether SRL, listed on behalf of a partner company in the United States, seeks a Senior Client Services Manager - Legal/Immigration. You will lead onboarding, workflow development, and client-communication strategies to strengthen service delivery across the organization.

Collaborate with attorneys and leadership to deliver reports, dashboards, and client tools, while overseeing data integrity and process improvements in a global immigration services setting.

Qualifications

• Bachelor's degree with a strong academic background.
• 5–7 years of professional experience in business immigration.
• Experience with CRM systems, preferably Salesforce.
• Excellent written and verbal communication and client-management skills.

Responsibilities

• Oversee development and documentation of internal workflow protocols for immigration case work.
• Lead onboarding for new corporate clients, coordinating document collection and configuration.
• Draft and distribute firmwide communications and process documentation for consistent case-management practices.
• Partner with attorneys and leadership to respond to client questions and develop solutions.
• Prepare client-facing and internal materials, including reports, dashboards, and client tools.
• Analyze report data and communicate insights to senior leadership and Partners.

Skills

Attention to detail

Interpersonal skills

Organizational skills

Written and verbal communication

Education

Bachelor’s degree

Tools

Salesforce

Job description

Jobgether SRL, listed on behalf of a partner company in the United States, seeks a Senior Client Services Manager - Legal/Immigration. You will lead onboarding, workflow development, and client-communication strategies to strengthen service delivery across the organization.

Collaborate with attorneys and leadership to deliver reports, dashboards, and client tools, while overseeing data integrity and process improvements in a global immigration services setting.