Wireless Network Support Engineer (T2)

Scalis LLC; Saint Petersburg (FL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

SCALIS is seeking a Tier 2 Wireless Network Support Engineer to support a Cisco-based wireless environment focused on 9800 WLCs and AP provisioning. The role requires hands-on experience with Cisco 9800 controllers and strong wireless troubleshooting capabilities, including basic change requests via ServiceNow.

The ideal candidate will work with global IT teams, maintain documentation, and escalate complex issues as needed.

Qualifications

• Hands-on experience with Cisco 9800 controllers.
• Proven ability to provision APs and troubleshoot wireless.
• Strong fundamentals: TCP/IP, VLANs, DHCP, DNS; experience in a support role.
• Preferred: Prime Infrastructure or DNA Center.
• Experience in automotive/manufacturing environments.
• ITIL basics or change control familiarity.

Responsibilities

• Provide Tier 2 support for wireless connectivity and performance issues.
• Provision, onboard, and troubleshoot Access Points in a Cisco environment.
• Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
• Assist with basic change requests in ServiceNow for adding or updating APs.
• Investigate client connection issues and wireless performance problems.
• Work collaboratively with global teams during EST hours.
• Document resolutions and update knowledge base articles.
• Escalate complex issues to senior engineers.

Skills

Cisco 9800

AP provisioning

Wireless troubleshooting

TCP/IP

VLANs

DHCP

DNS

Support/Operations

Global collaboration

Tools

Cisco Prime Infrastructure

Cisco DNA Center

ServiceNow

Job description

We are seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment. This role focuses mainly on Cisco 9800 Wireless LAN Controllers and Access Point provisioning. The ideal candidate is someone who is comfortable troubleshooting wireless issues and working with global IT teams.

Key Responsibilities

• Provide Tier 2 support for wireless connectivity and performance issues.
• Provision, onboard, and troubleshoot Access Points in a Cisco environment.
• Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
• Assist with basic change requests in ServiceNow for adding or updating APs.
• Investigate client connection issues and wireless performance problems.
• Work collaboratively with global teams during EST hours.
• Document resolutions and update knowledge base articles.
• Escalate complex issues to senior engineers.

Qualifications

Required:

• Hands-on experience with Cisco 9800 controllers (primary requirement).
• Good understanding of AP provisioning and basic wireless troubleshooting.
• Working knowledge of Cisco wireless environments (9500/9800 a plus).
• Familiarity with networking fundamentals (TCP/IP, VLANs, DHCP, DNS).
• Experience working in a support or operations role.

Preferred Certifications:

• Exposure to Cisco Prime Infrastructure or Cisco DNA Center.
• Experience in automotive or manufacturing environments.
• ITIL basics or understanding of change control.