Senior Wire Transfer Operations Lead

Simmons Bank; Pine Bluff (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Simmons Bank in Pine Bluff, AR is seeking a Senior Wire Specialist to ensure accurate and timely processing of wire transfers for all customers. You will serve as a resource for the wire team and support inquiries from employees and customers.

In a high-volume, deadline-driven environment, you will mentor Wire Specialist II staff, assist with testing, maintain reports, and ensure compliance with laws and internal policies. This role emphasizes detail and teamwork.

Qualifications

• High school diploma or its equivalent is required.
• 4+ years' applicable experience, preferred in banking operations or customer service.

Responsibilities

• Process domestic and international wire transfer requests with proper verification of account details and authorizations.
• Open cases with wire transfer service providers as needed.
• Perform callback verifications for wires and confirm instructions and limits.
• Process foreign currency wires and handle related disclosures and reverse wire drawdowns.
• Investigate discrepancies and resolve issues in a timely manner.
• Support testing in UAT and Production and maintain test scripts.
• Maintain email parameters and departmental volume reports.
• Generate and distribute daily/monthly reports; ensure compliance with regulatory requirements.
• Mentor Wire Specialist II team members and assist leaders with workflow supervision.
• Manage high-volume internal mailboxes and balance wire activity; respond to inquiries.
• Ensure compliance with laws, regulations, and internal policies, including training.
• Perform other duties as assigned.

Skills

Ability to perform tasks quickly and准确

Ability to operate in a team

Ability to solve practical problems

Ability to read and interpret docs

Ability to write simple correspondence

Ability to present information

Ability to maintain interpersonal rel

Ability to prioritize multiple demands

Education

High school diploma or equivalent

4+ years' applicable experience

Job description

Simmons Bank in Pine Bluff, AR is seeking a Senior Wire Specialist to ensure accurate and timely processing of wire transfers for all customers. You will serve as a resource for the wire team and support inquiries from employees and customers.

In a high-volume, deadline-driven environment, you will mentor Wire Specialist II staff, assist with testing, maintain reports, and ensure compliance with laws and internal policies. This role emphasizes detail and teamwork.