Senior Wire Transfer Specialist

Simmons Bank; Little Rock (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

Simmons Bank in Little Rock, AR is seeking a Senior Wire Specialist to ensure accurate and timely processing of wire transfers for all customers in a high-volume environment. You will mentor Wire Specialist II, support inquiries, and assist with process verification while handling special projects.

Ideal candidates bring a strong attention to detail, excellent time management, teamwork mindset, and a solid banking operations background.

Qualifications

• High school diploma or equivalent required.
• 4+ years’ experience in banking operations or customer service.
• Ability to perform tasks quickly and accurately.
• Strong communication and compliance awareness.

Responsibilities

• Process domestic and international wire transfer requests with proper verification.
• Open cases with wire transfer service providers as needed.
• Perform callback verifications for wires and confirm instructions.
• Process foreign currency wires and handle disbursement disclosures.
• Investigate discrepancies and resolve wire issues promptly.
• Mentor Wire Specialist II team members and update procedures.
• Balance AM/PM activities and respond to customer and employee inquiries.
• Ensure compliance with laws, regulations, and internal policies.
• Participate in testing and maintain test scripts.

Skills

Attention to detail

Time management

Team collaboration

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Senior Wire Specialist plays a critical role within the Operations Team, ensuring accurate and timely processing of wire transfers for all bank customers. This position requires strong attention to detail and the ability to perform a wide range of operational tasks in a high-volume, deadline-driven environment. The Senior Wire Specialist serves as a resource for the wire team, assists with process verification, and provides support for inquiries from employees and customers. Additional responsibilities include handling special projects and providing backup coverage for other Wire Specialists.

Essential Duties and Responsibilities

• Accurately process domestic and international wire transfer requests received via phone, email, or in person, ensuring proper verification of account details and authorizations
• Open cases as needed with wire transfer service providers
• Perform callback verifications for phone, email, or fax-initiated wires; confirm wire instructions and authorization limits
• Process foreign currency wires, prepare remittance disclosures, and handle reverse wire drawdown requests.
• Investigate and resolve discrepancies, errors, or issues related to incoming and outgoing wire transactions promptly
• Participate in core-related testing in UAT and Production.
• Maintain test scripts
• Maintain and update email parameters for wire transfer notifications
• Maintain departmental volume reports
• Download and distribute daily and monthly reports to BSA; maintain accurate records in compliance with regulatory requirements
• Mentor and train Wire Specialist II team members; assist in updating procedures as processes evolve.
• May assist leaders in day-to-day operational supervision of workflow
• Manage high-volume internal mailboxes, balance AM and PM wire activity, and ensure timely responses to inquiries from customers and associates.
• Adhere to all applicable laws, regulations, and internal policies; complete required compliance training.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required, and 4+ years’ applicable experience, preferred in banking operations or customer service

Other

• Skills Training Communication Time Management Critical Thinking Equal Employment Opportunity Information:

Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk! There’s never been a better time to join our team.