Senior Windows Field Deployment Technician – Onsite

American Management Group, LLC (AMG); Des Moines (IA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision plan

Life and AD&D insurance

401K Plan

Job summary

American Management Group, LLC (AMG) is seeking a Senior Microsoft Windows Field Deployment Technician to support VA EHR deployment and training projects on-site. The role involves imaging, configuring, and deploying PCs, laptops, docking stations, monitors, printers, and network connections across VA facilities and offsite training centers.

The candidate will lead field technicians, manage inventory, and ensure devices are up-to-date and accessible for security scans.

Qualifications

• 5 years’ experience in imaging, installing computer equipment and managing teams of technical staff.
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions.
• Must have personal transportation available during work hours.
• Consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets.
• Will need to push carts carrying equipment.
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support, refresh, upgrade, deployment projects and customer service.
• Experience with routine system administration tasks and logging data in system admin logs.
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems.
• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service.
• Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree.

Responsibilities

• Deploying, imaging, and setting up equipment around VA campuses and offsite training centers.
• Unboxing, setting up, installing, configuring, removing equipment, and repackaging hardware for shipment.
• Verify computers have current VA image and are ready for security scans; assign Active Directory credentials for training use.
• Configure network connectivity in training rooms and ensure peripherals are installed at each training seat.
• Manage inventory and network connectivity at training sites and ensure connectivity during training sessions.

Skills

IT field deployment

Team leadership

Customer service

Equipment imaging/setup

System administration tasks

Troubleshooting hardware/software

Education

Bachelor’s degree in CS/IT or equivalent

13+ years experience in lieu of degree

Tools

ServiceNow ticketing system

Active Directory

VA environment familiarity

Job description

American Management Group, LLC (AMG) is seeking a Senior Microsoft Windows Field Deployment Technician to support VA EHR deployment and training projects on-site. The role involves imaging, configuring, and deploying PCs, laptops, docking stations, monitors, printers, and network connections across VA facilities and offsite training centers.

The candidate will lead field technicians, manage inventory, and ensure devices are up-to-date and accessible for security scans.