Microsoft Windows Field Deployment Tech

American Management Group, LLC (AMG); Omaha (NE); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision plan

Life and AD&D insurance

401K Plan

Job summary

American Management Group, LLC (AMG) seeks a Senior Microsoft Windows Field Deployment Technician to support the VA EHR deployment, imaging, and setup of PCs, laptops, docking stations, monitors, printers, scanners, and network connections across VA campuses and offsite training centers.

This role requires 5 years of imaging/install experience, strong customer service, ability to lift up to 50 pounds, and travel to multiple sites.

Qualifications

• Minimum 5 years’ experience imaging, installing computer equipment and leading technical teams.
• Ability to unpack/pack and move equipment up to 50 pounds without restrictions.
• Must have reliable personal transportation for work hours.
• Willing to travel to VA sites and offsite training centers.
• Experience with hardware/software support, imaging, and customer service.
• Experience with system administration tasks and maintaining logs.

Responsibilities

• Image, install, and configure computers and related equipment.
• Manage inventory and ensure network connectivity at training sites.
• Lead field deployment teams with a focus on customer service.
• Document system administration tasks in logs.
• Travel to VA sites and offsite locations as needed.

Skills

Imaging computers

Equipment installation

Team leadership

Customer service

System administration

Active Directory

Education

Bachelor’s degree in CS/IT or equivalent

13+ years experience in lieu of degree

Tools

ServiceNow

Active Directory

Windows deployment tools

Job description

Position Title: Senior Microsoft Windows Field Deployment Technician

As aSenior Microsoft Windows Field Deployment Technicianon our project, you’ll work with a team of onsite technicians supporting the VA’s EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week.

You Have:

• 5 years’ experience in imaging, installing computer equipment and managing teams of technical staff
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
• Must have personal transportation available during work hours
• Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Will frequently need to be able to push carts carrying equipment
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
• Knowledge of debugging protocols and processesand the ability to work independently while providing excellent customer service
• Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree

Nice If You Have:

• Experience with the ServiceNow ticketing system a plus
• Experience with the VA
• Public Trust clearance
• Experience with Microsoft windows desktop deployments
• Experience as IT helpdesk Tier 1 or 2

Hourly rate of pay: $22.34

Benefits:

• PTO
• Medical/Dental/Vision plan
• Life and AD&D insurance
• 401K Plan

We are an Equal Opportunity Employer:

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law.

This organization participates in E-Verify.

#DICE