Desktop Support Analyst

Coforge; San Francisco (CA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Coforge is hiring a Desktop Support Analyst in a hybrid SF role. You will support Windows 10/11, Mac OS, and hardware, handling end-user issues and collaboration tools in a fast-paced environment.

The role requires 5+ years in technical support, strong communication, and experience with Microsoft 365, AD, SCCM, Jamf, and Workspace ONE. Teamwork and problem-solving in a high-pressure setting are essential.

Qualifications

• Minimum of five (5) years related experience in technical support and customer service.
• Strong communication skills and exceptional customer service orientation.
• Experience with Windows 10/11, Mac OS, and hardware.
• Experience with enterprise OS/application refresh projects.
• Experience with Microsoft 365 administration and Exchange/Outlook.
• Experience with AD and SCCM, and device management tools like Jamf/Workspace ONE.

Responsibilities

• Provide desktop support to end users in a hybrid SF environment.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage user accounts, licenses, and mailbox troubleshooting.
• Support Microsoft 365 apps and collaboration tools.
• Assist with OS/app refresh projects and deployments.

Skills

Windows 10

Windows 11

Mac OS

Hardware

Tools

Jamf

Workspace ONE

Active Directory

SCCM

Okta Admin Portal

Job description

Job Title / Role: Desktop Support Analyst

Key Skills: Windows 10, Windows 11, Mac OS, and hardware

Experience: 5+

Location: SFO- Hybrid

Shift: General

Mode: Ful-time

We at Coforge are seeking “Desktop Support Analyst” with the following skill set:

REQUIREMENTS:

• Minimum of five (5) years related experience required in technical support and customer service.
• Strong communication skills and exceptional customer service orientation.
• The candidate must exhibit task and time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively and efficiently while minimizing disruptions.
• Solid knowledge of all current Windows 10, Windows 11, Mac OS, and hardware.
• Well versed in Microsoft 365 administration, including user account support, license management, mailbox troubleshooting, and collaboration tools.
• Experience with enterprise wide OS/application refresh projects.
• Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, SharePoint, and Outlook.
• Experienced in supporting standard enterprise software, such as Anti-virus/malware client, VPN, etc.
• Experience with enterprise drive encryption technologies such as Bitlocker/MBAM.
• Experienced in supporting tablet and mobile devices in an enterprise setting.
• Ability to effectively present information and respond to questions from groups of managers, clients and customers.
• Ability to work independently and collaboratively with diverse groups in a team environment using logic based troubleshooting skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Able to demonstrate progressive experience in the field of technical support.
• Experience supporting Active Directory and SCCM.
• Hands-on experience with Jamf and Workspace ONE management portals for device management, deployment, inventory, compliance, and remote troubleshooting.
• Strong working knowledge of the Okta Admin portal, including user lifecycle support, application access, group assignments, and multi-factor authentication tools.