Senior WFM Manager: Strategy, Scheduling & Analytics

Blue Nile; Frederick (MD); On-site; USD 84,000 - 97,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Employee Discount

Job summary

A leading jewelry company is looking for a Workforce Management Manager in Frederick, MD. The role involves creating schedules, ensuring optimal staffing levels, and reporting on workforce metrics. Candidates should have a Bachelor's degree and 5+ years of relevant experience, including strong analytical capabilities and leadership experience. The position offers a competitive salary range of $84,000.00 to $97,000.00 per year, alongside various benefits including paid time off, medical insurance, and a 401(k) plan.

Qualifications

• Bachelor's degree in Business Administration or related field required; Master's preferred.
• 5+ years of experience in workforce management, including 3 in a leadership role.
• Strong analytical skills with advanced Excel expertise and data visualization experience.

Responsibilities

• Create and communicate schedules ensuring equitable shift distribution.
• Monitor queue traffic volumes and adjust coverage for optimal service levels.
• Analyze performance metrics and present reports to leadership.

Skills

Analytical skills

Communication

Problem-solving

Time management

Leadership

Education

Bachelor's degree in Business Administration

Master's degree (preferred)

Tools

Excel

Tableau

Power BI

Reflexis

Job description

A leading jewelry company is looking for a Workforce Management Manager in Frederick, MD. The role involves creating schedules, ensuring optimal staffing levels, and reporting on workforce metrics. Candidates should have a Bachelor's degree and 5+ years of relevant experience, including strong analytical capabilities and leadership experience. The position offers a competitive salary range of $84,000.00 to $97,000.00 per year, alongside various benefits including paid time off, medical insurance, and a 401(k) plan.