Sr. Analyst, Workforce Management

Cartier; New York (NY); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Comprehensive benefits program

401(k) with employer match

Paid time off

Wellness reimbursement benefit

Job summary

A luxury retail company in New York seeks a Sr. Analyst for Workforce Management to optimize staffing and operational efficiency. The role requires 4-7 years of analytical experience, proficiency in WFM systems, and strong analytical skills. Key responsibilities include analyzing staffing patterns, providing data-driven recommendations, and supporting operational units. This position offers a salary range of $90,000-$105,000, plus benefits including medical and wellness reimbursement programs.

Qualifications

• 4-7 years of experience in an analytical role, ideally in Workforce Management.
• Experience with WFM systems like Verint or Blue Yonder for scheduling.
• Detail-oriented with high accuracy in data reporting.

Responsibilities

• Optimize staffing schedules and efficiency across retail boutiques.
• Analyze forecast results against actual performance data.
• Support operational units with WFM system-related concerns.

Skills

WFM systems utilization

Analytical skills

Problem-solving skills

Data analysis tools proficiency

Communication skills

Organizational skills

Tools

Excel

SQL

Power BI

Looker

Job description

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

How You Will Make An Impact

Job Mission

Reporting to the Director of Workforce Management & Process Improvement, the Sr. Analyst, Workforce Management plays a critical role in optimizing staffing schedules and operational efficiency across our retail boutiques. This position is responsible for leveraging workforce management systems to analyze data, forecast demand, while providing actionable insights to ensure optimal coverage, enhance productivity, and support strategic decision-making. The analyst will also serve as a key system expert, providing support, documenting issues, and collaborating with vendors on system improvements.

Key Responsibilities

• Provide comprehensive system support for Workforce Management (WFM) configurations, including troubleshooting and root‑cause analysis for system concerns.
• Document and report WFM system concerns, ensuring clear communication and tracking of issues.
• Collaborate closely with WFM system vendors on system enhancements, upgrades, and configuration change requirements.
• Support Boutiques and other operational units with any WFM system‑related concerns, offering guidance and solutions.
• Analyze forecast results against actual performance data, identifying variances and trends.
• Provide insightful analysis and recommendations on forecasts to maximize coverage during peak periods, special events, and promotional activities, ensuring optimal scheduling of existing resources.
• Monitor real‑time adherence and performance, making recommendations for intraday adjustments to current schedules as needed.
• Conduct in-depth analysis of staffing levels and patterns, proposing changes in headcounts to align with business needs and efficiency goals.
• Develop and generate various reports on WFM performance, staffing, and key metrics.
• Proactively develop and present reports and analyses that not only convey data but also offer innovative interpretations and creative solutions, encouraging a forward‑thinking approach to workforce optimization.
• Lead and present findings in meetings with Senior and Regional leadership, providing data‑driven recommendations.
• Work in partnership with Process Engineer to modify operational standards and analyze the impact of these changes on business performance and staffing requirements.
• Contribute to the development and refinement of WFM processes and best practices.

Qualifications

• 4-7 years of experience in an analytical position, preferably within Workforce Management and a retail or similar operational environment.
• Proven experience utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience.
• Strong analytical and problem‑solving skills with the ability to interpret complex data and translate it into actionable insights.
• Detail‑oriented with a high level of accuracy in data analysis and reporting.
• Excellent communication (both written and verbal) and presentation skills, capable of conveying complex information clearly to diverse audiences, including senior leadership.
• Strong organizational skills to manage priorities and projects in a matrix‑based organization with multiple stakeholders.
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Looker).
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Customer‑focused approach with a commitment to supporting operational teams.

We Offer

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work‑life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $90,000-$105,000 plus incentives.

Salary will be negotiated based on relevant skills and experience.