Scheduling & Workforce Analyst (NICE WFM)

Aquent; Dallas (TX); On-site; USD 37,195 - 41,328; Full time

Job summary

A leading staffing agency in Dallas is seeking a Marketing Analyst / Workforce Analyst to join a financial services firm. This role involves optimizing scheduling and enhancing customer interactions through data analysis. Ideal candidates should have proficiency in Workforce Management software and strong analytical skills. The position is full-time and offers a competitive hourly wage of $27 to $30.

Qualifications

• Commitment to delivering exceptional customer service while meeting KPIs.
• Proven ability to identify and implement innovative solutions.
• Strong influencing, collaboration, and consensus-building skills.

Responsibilities

• Resolve complex scheduling challenges and implement effective solutions.
• Collaborate with different teams to address issues and gather information.
• Ensure alignment with strategic objectives while executing customer requests.

Skills

Proficiency with Workforce Management software (NICE)

Customer service commitment

Problem-solving skills

Analytical skills

Interpersonal skills

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

A leading staffing agency in Dallas is seeking a Marketing Analyst / Workforce Analyst to join a financial services firm. This role involves optimizing scheduling and enhancing customer interactions through data analysis. Ideal candidates should have proficiency in Workforce Management software and strong analytical skills. The position is full-time and offers a competitive hourly wage of $27 to $30.