Sr. Analyst, Workforce Management

Dormont Manufacturing Co; New York (NY); On-site; USD 90,000 - 105,000; Full time

Job summary

Richemont Americas in New York, NY, seeks a Sr. Analyst, Workforce Management to optimize staffing across retail boutiques, leveraging WFM systems to forecast demand and improve coverage.

You will analyze forecast results, report findings to senior leadership, and collaborate with vendors on system enhancements to drive efficiency. The role requires 4-7 years in analytics, deep WFM tool experience (Verint/Blue Yonder/Legion), and strong communication.

Qualifications

• 4-7 years of experience in an analytical position, preferably in Workforce Management and a retail or similar operational environment.
• Proven experience utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
• Detail-oriented with a high level of accuracy in data analysis and reporting.
• Excellent communication and presentation skills for senior leadership audiences.
• Strong organizational skills to manage priorities and projects in a matrix-based organization.
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Looker).

Responsibilities

• Provide comprehensive system support for Workforce Management (WFM) configurations, including troubleshooting and root cause analysis for system concerns.
• Document and report WFM system concerns, ensuring clear communication and tracking of issues.
• Collaborate closely with WFM system vendors on system enhancements, upgrades, and configuration change requirements.
• Support Boutiques and other operational units with any WFM system-related concerns, offering guidance and solutions.
• Analyze forecast results against actual performance data, identifying variances and trends.
• Provide insightful analysis and recommendations on forecasts to maximize coverage during peak periods, special events, and promotional activities, ensuring optimal scheduling of existing resources.
• Monitor real-time adherence and performance, making recommendations for intraday adjustments to current schedules as needed.
• Conduct in-depth analysis of staffing levels and patterns, proposing changes in headcounts to align with business needs and efficiency goals.
• Develop and generate various reports on WFM performance, staffing, and key metrics.
• Proactively develop and present reports and analyses that not only convey data but also offer innovative interpretations and creative solutions, encouraging a forward-thinking approach to workforce optimization.
• Lead and present findings in meetings with Senior and Regional leadership, providing data-driven recommendations.
• Work in partnership with Process Engineer to modify operational standards and analyze the impact of these changes on business performance and staffing requirements.
• Contribute to the development and refinement of WFM processes and best practices.

Skills

WFM analytics

Forecasting accuracy

Data visualization

Statistical analysis

Communication

Cross-functional collaboration

Project management

Tools

Verint

Blue Yonder

Legion

Excel

SQL

Power BI

Looker

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

HOW YOU WILL MAKE AN IMPACT

Job Mission: Reporting to the Director of Workforce Management & Process Improvement, the Sr. Analyst, Workforce Management plays a critical role in optimizing staffing schedules and operational efficiency across our retail boutiques. This position is responsible for leveraging workforce management systems to analyze data, forecast demand, while providing actionable insights to ensure optimal coverage, enhance productivity, and support strategic decision-making. The analyst will also serve as a key system expert, providing support, documenting issues, and collaborating with vendors on system improvements.

Key Responsibilities

• Provide comprehensive system support for Workforce Management (WFM) configurations, including troubleshooting and root cause analysis for system concerns.
• Document and report WFM system concerns, ensuring clear communication and tracking of issues.
• Collaborate closely with WFM system vendors on system enhancements, upgrades, and configuration change requirements.
• Support Boutiques and other operational units with any WFM system-related concerns, offering guidance and solutions.
• Analyze forecast results against actual performance data, identifying variances and trends.
• Provide insightful analysis and recommendations on forecasts to maximize coverage during peak periods, special events, and promotional activities, ensuring optimal scheduling of existing resources.
• Monitor real-time adherence and performance, making recommendations for intraday adjustments to current schedules as needed.
• Conduct in-depth analysis of staffing levels and patterns, proposing changes in headcounts to align with business needs and efficiency goals.
• Develop and generate various reports on WFM performance, staffing, and key metrics.
• Proactively develop and present reports and analyses that not only convey data but also offer innovative interpretations and creative solutions, encouraging a forward-thinking approach to workforce optimization.
• Lead and present findings in meetings with Senior and Regional leadership, providing data-driven recommendations.
• Work in partnership with Process Engineer to modify operational standards and analyze the impact of these changes on business performance and staffing requirements.
• Contribute to the development and refinement of WFM processes and best practices.

Qualifications

• 4-7 years of experience in an analytical position, preferably within Workforce Management and a retail or similar operational environment.
• Proven experience utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
• Detail-oriented with a high level of accuracy in data analysis and reporting.
• Excellent communication (both written and verbal) and presentation skills, capable of conveying complex information clearly to diverse audiences, including senior leadership.
• Strong organizational skills to manage priorities and projects in a matrix-based organization with multiple stakeholders.
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Looker).
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Customer-focused approach with a commitment to supporting operational teams.

We Offer

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $90,000-$105,000 plus incentives.

Salary will be negotiated based on relevant skills and experience.

#Richemont #WeCraftTheFuture