Senior WFM Compliance & AI-Driven Capacity Lead

Coinbase, Inc.; Denver (CO); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Coinbase, Inc. in Denver seeks a senior Workforce Management leader who blends forecasting, capacity planning, and compliance operations to shape strategy at the executive level.

You will translate complex workforce dynamics into narratives for CX, Finance, and Compliance, and drive partnerships across Ops, Legal, and Product in a rapidly evolving fintech environment. This role focuses on AI-informed staffing, cost modeling for regulatory readiness, and multi-scenario planning that balances

Qualifications

• 5+ years in senior Workforce Management, Operations, or Strategic Workforce Planning in financial services or fintech.
• Experience presenting to senior CX, Finance, and Compliance leadership without direct authority.
• Proven ability to translate workforce data into strategic recommendations.
• Experience with AI-informed staffing and productivity modeling.
• Background in regulated environments and operational excellence.
• Strong analytical skills and data-driven decision making.

Responsibilities

• Lead AI-informed capacity planning across Compliance lines and new product launches.
• Serve as senior WFM voice with executive leadership, delivering clear narratives.
• Build partnerships across Ops, Finance, Product, Legal, and Compliance.
• Develop cost models and OpEx forecasts for Compliance Operations with AI gains.
• Identify opportunities, build business cases, and drive cross-functional buy-in.
• Execute strategic plans with visibility of capacity and regulatory risks.
• Create multi-scenario staffing plans balancing CX, costs, and AI leverage.
• Extend WFM expertise to adjacent teams as a center of excellence.
• Brief senior leadership on WFM performance and regulatory readiness.

Skills

Executive-level communication

Stakeholder leadership

Capacity planning

AI-informed workforce

Regulatory compliance

Analytical thinking

Change management

Strategic storytelling

Tools

Assembled

Looker

Hex

Job description

Coinbase, Inc. in Denver seeks a senior Workforce Management leader who blends forecasting, capacity planning, and compliance operations to shape strategy at the executive level.

You will translate complex workforce dynamics into narratives for CX, Finance, and Compliance, and drive partnerships across Ops, Legal, and Product in a rapidly evolving fintech environment. This role focuses on AI-informed staffing, cost modeling for regulatory readiness, and multi-scenario planning that balances