Senior Web Production & Ops Lead (Hybrid)

DocuSign, Inc.; San Francisco (CA); Hybrid; USD 146,000 - 235,000; Full time

Job summary

DocuSign, Inc. is seeking a hands-on Senior Manager, Web Production & Operations to own the day-to-day production, execution, and continuous improvement of our global web presence.

You will partner with demand generation, product marketing, and design to build pages and experiences that move buyers through the funnel, while leading a team of web producers and developers. The ideal candidate has 5+ years of website experience, strong CMS and content management skills (including Contentful),

Qualifications

• BA/BS degree or equivalent work experience.
• 5+ years of website experience.
• Experience with formal project management methodologies — Scrum, Kanban, and Agile.
• Experience with Jira and Confluence.
• Experience with Content Management Systems (CMS), with previous experience in Contentful.
• Experience leading a team.
• Experience with a modern CMS (Contentful, WordPress, Drupal, or equivalent).
• Experience with HTML/CSS and diagnosing layout issues.
• Experience with AI tools — generative content, personalization platforms, or workflow automation.

Responsibilities

• Perform hands-on content entry and web production across Docusign's 17+ regions.
• Own end-to-end web production across Docusign.com — building, publishing, and QA-ing pages in our CMS with accuracy and speed.
• Orchestrate web experiences that reinforce our differentiation, create value, and scale globally to grow our non-self-serve customer base.
• Partner with demand generation, product marketing, and design to launch campaign landing pages, event hubs, and content experiences that convert.
• Manage CMS migration, website redesign, and digital experience translation/localization operations.

Skills

BA/BS degree

5+ years website experience

Agile / Scrum / Kanban

Jira & Confluence

CMS experience (Contentful)

Team leadership

HTML/CSS

AI tooling for marketing

Education

BA/BS degree or equivalent

Tools

Contentful

WordPress

Drupal

Job description

DocuSign, Inc. is seeking a hands-on Senior Manager, Web Production & Operations to own the day-to-day production, execution, and continuous improvement of our global web presence.

You will partner with demand generation, product marketing, and design to build pages and experiences that move buyers through the funnel, while leading a team of web producers and developers. The ideal candidate has 5+ years of website experience, strong CMS and content management skills (including Contentful),