Senior Technical Program Manager, Cross-Functional Ops

DocuSign, Inc.; San Francisco (CA); Hybrid; USD 165,000 - 266,000; Full time

Benefits offered by this job

Bonus

RSUs

Job summary

DocuSign, Inc. seeks a Lead Technical Program Manager to drive cross-functional programs enabling Product, Engineering, and Business teams to scale.

You will translate business and technology objectives into scalable operating models, workflows, and governance, directing complex initiatives from design through stabilization. You will partner with senior leaders to define KPIs, ownership, and rollout plans, delivering measurable impact while navigating multi-geo collaboration and enabling

Qualifications

• 12+ years leading complex, cross-functional programs and organizational transformations.
• Experience as a system-level TPM coordinating dependencies across multiple teams.
• Ability to design, deploy, and optimize enterprise processes across geographies.
• Proven change-management experience including communications and adoption measurement.
• Ability to distill complex business, technical, and financial requirements into clear concepts.
• Strong written and verbal communication with executives.

Responsibilities

• Lead end-to-end development and deployment of cross-functional processes with stakeholders.
• Define KPIs, governance, and operating models to enable scalable execution.
• Manage risks, dependencies, and readiness across pillars, teams, and geographies.
• Drive change management and adoption for medium- to high-complexity initiatives.
• Partner with leadership to ensure timely rollout, stabilization, and optimization.

Skills

Cross-functional leadership

Technical Program Management

Change management

Systems thinking

Stakeholder management

Executive communication

Enterprise process design

Problem solving

Education

B.S. degree in Computer Science, Business, Engineering, Finance, or related field

Tools

Jira

Confluence

Portfolio or Advanced Reporting

Job description

DocuSign, Inc. seeks a Lead Technical Program Manager to drive cross-functional programs enabling Product, Engineering, and Business teams to scale.

You will translate business and technology objectives into scalable operating models, workflows, and governance, directing complex initiatives from design through stabilization. You will partner with senior leaders to define KPIs, ownership, and rollout plans, delivering measurable impact while navigating multi-geo collaboration and enabling