Senior Web Platform & Experience Lead (Headless CMS)

Chime; San Francisco (CA); Hybrid; USD 173,000 - 240,000; Full time

Benefits offered by this job

Four days in-office or hybrid schedule

Bonus eligibility

Equity package

Comprehensive benefits

Job summary

Chime is seeking a Principal, Web Platform and Experience Manager to own the next chapter of Chime.com. This role unites Marketing, Product, and Engineering to build a fast, personalized web ecosystem with a scalable CMS, performance framework, and user-centered design.

You’ll drive the evolution of site architecture, performance infrastructure, and content tooling, impacting SEO, experimentation, and brand storytelling across channels.

Qualifications

• 8+ years owning large-scale or headless CMS platforms
• Strong command of Core Web Vitals, caching strategies, and performance tuning
• Hands-on experience with technical SEO, structured data, and accessibility standards
• Proven ability to write PRDs, define acceptance criteria, and drive sprint execution with engineering teams
• Experience making roadmap trade-offs with a bias toward high-impact work
• Fluent in GA4, Looker, and Google Search Console with data partner collaboration
• Skilled at translating technical complexity for non-technical stakeholders across Marketing, Product, and Leadership

Responsibilities

• Own the 12–24 month roadmap for headless CMS and Core Web Vitals improvements
• Leverage Contentful to accelerate page velocity, experimentation, and personalization
• Set and own OKRs for Chime.com as a growth channel with senior leadership reporting
• Drive discovery for new platform capabilities and define requirements for Engineering handoff
• Own site health reporting for Core Web Vitals, performance, and conversion metrics
• Partner with SEO/AEO and Content Strategy to ensure templates meet search best practices
• Build a scalable operating model for cross-functional page launches
• Enable experimentation across the platform to support CRO testing

Skills

CMS platforms

Core Web Vitals

SEO & structured data

PRD writing

Roadmap planning

GA4 & Looker

Cross-functional collaboration

Tools

Contentful

Storyblok

Sanity

Job description

Chime is seeking a Principal, Web Platform and Experience Manager to own the next chapter of Chime.com. This role unites Marketing, Product, and Engineering to build a fast, personalized web ecosystem with a scalable CMS, performance framework, and user-centered design.

You’ll drive the evolution of site architecture, performance infrastructure, and content tooling, impacting SEO, experimentation, and brand storytelling across channels.