Senior Water Heater Service Expert – Remote (US)

GE Appliances, a Haier company; Iowa; Remote; USD 90,000 - 120,000; Full time

Job summary

GE Appliances is seeking a Senior Product Service Specialist – Water Heaters for a remote role in the US. You will act as the technical resource for heat pump, gas, and electric water heaters, delivering service guidance, troubleshooting, and escalation support to customers, distributors, and service partners.

The role emphasizes cross-functional collaboration with engineering, quality, and product management teams to improve serviceability and customer ownership.

Qualifications

• Minimum 5 years of relevant field service or technical support experience.
• Experience supporting heat pump, gas, or electric water heaters.
• Ability to read installation instructions and schematics.
• Strong diagnostic and customer-guidance skills.
• Experience coordinating with engineering and service teams.

Responsibilities

• Serve as primary technical resource for customers, distributors, and service partners.
• Provide startup, commissioning, troubleshooting, and escalation support.
• Lead field investigations, data gathering, and root-cause analysis with cross-functional teams.
• Represent service perspective in new product introductions and updates.
• Monitor service trends and contribute to process improvements.
• Prepare service bulletins and guidance documents.

Skills

Field service experience

Technical product support

Troubleshooting

Cross-functional collaboration

Education

High school diploma

Job description

GE Appliances is seeking a Senior Product Service Specialist – Water Heaters for a remote role in the US. You will act as the technical resource for heat pump, gas, and electric water heaters, delivering service guidance, troubleshooting, and escalation support to customers, distributors, and service partners.

The role emphasizes cross-functional collaboration with engineering, quality, and product management teams to improve serviceability and customer ownership.