Senior Warranty & Customer Experience Leader

PulteGroup Inc.; Louisville, Northern (KY, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Retirement plan

Education assistance

Parental leave

Mortgage discounts

Job summary

PulteGroup is seeking a Customer Care Manager II to lead a team responsible for warranty resolution and high‑quality service across our Kentucky communities. You will oversee escalated issues, perform root cause analysis, and partner with construction and operations to protect the customer experience.

The role emphasizes coaching, cost management, and process improvement within a collaborative environment. A university degree and 6–8 years of related experience are preferred; driving is required.

Qualifications

• University degree or equivalent experience.
• 6–8 years of relevant experience preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Manage escalated warranty issues and lead root-cause analysis.
• Oversee service work coordination with vendors and teams.
• Coach and develop team members to higher performance.
• Drive cost management and continuous process improvements.
• Maintain positive customer relationships across communities.

Skills

Customer care

Communication skills

Root cause analysis

Conflict resolution

Cost management

Analytical skills

Team leadership

Education

University degree

Tools

Microsoft Office

Job description

PulteGroup is seeking a Customer Care Manager II to lead a team responsible for warranty resolution and high‑quality service across our Kentucky communities. You will oversee escalated issues, perform root cause analysis, and partner with construction and operations to protect the customer experience.

The role emphasizes coaching, cost management, and process improvement within a collaborative environment. A university degree and 6–8 years of related experience are preferred; driving is required.