Field Warranty & Customer Care Manager II

Pulte Homes of Indiana, LLC; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

PTO and Work/Life Benefits

Retirement plan

Education programs

Job summary

PulteGroup in Indianapolis is seeking a Customer Care Manager II to oversee homeowner service requests in the field, triage warranty issues, and drive repairs to completion in accordance with standard processes. This on-site role requires strong customer service skills and basic construction knowledge.

This position supports managing risk and training, and requires a High School Diploma with a Bachelor's degree preferred. On-site work in the Indianapolis area is required.

Qualifications

• Exceptional customer service orientation and ability to interact with diverse personalities.
• 1–2 years of customer service or warranty experience preferred.
• Requires valid driver's license and basic computer literacy.

Responsibilities

• Conduct in-person homeowner assessments to determine if a corrective work order is needed.
• Lead root-cause analysis of issues in the field.
• Schedule, organize, and execute service work with vendors and the Customer Care Coordinator.

Skills

Customer service

Warranty experience

Communication

Root cause analysis

Construction basics

CRM proficiency

Conflict resolution

Cost management

Education

High School Diploma

Bachelor's degree preferred

Job description

PulteGroup in Indianapolis is seeking a Customer Care Manager II to oversee homeowner service requests in the field, triage warranty issues, and drive repairs to completion in accordance with standard processes. This on-site role requires strong customer service skills and basic construction knowledge.

This position supports managing risk and training, and requires a High School Diploma with a Bachelor's degree preferred. On-site work in the Indianapolis area is required.