Senior Warehouse Operations Manager | People & Process Lead

supply-chain; Ashville (OH); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Prescription coverage

Discounted stock purchase

401K

Generous PTO

Job summary

DHL Supply Chain North America is seeking an Operations Manager II to lead a diverse team, optimize warehouse workflows, and drive operational excellence. You will guide supervisors, implement efficient labor plans, and uphold safety and compliance standards across multiple facilities.

The role involves cross-functional collaboration to meet customer demands, oversee KPIs, and partner with HR for hiring top talent. A strong focus on continuous improvement and performance metrics is essential.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years logistics industry experience.
• 2+ years in a supervisory or management role.
• Experience with P&L management, objective setting, and project management (preferred).

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Skills

Leadership

Coaching

Team development

Process improvement

KPI reporting

Safety culture

Collaboration

Hiring

Customer service

Education

Bachelor's degree or equivalent experience

Job description

DHL Supply Chain North America is seeking an Operations Manager II to lead a diverse team, optimize warehouse workflows, and drive operational excellence. You will guide supervisors, implement efficient labor plans, and uphold safety and compliance standards across multiple facilities.

The role involves cross-functional collaboration to meet customer demands, oversee KPIs, and partner with HR for hiring top talent. A strong focus on continuous improvement and performance metrics is essential.