VTC Operations Engineer - 24/7 AV/VC Support

Connected Logistics; Columbus (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Great 401(k) package

Generous Paid Time Off

Job summary

Connected Logistics seeks a Telecom Network Engineer to support and standardize VTC, IPTV, and related systems for the VOC and government environments. The role emphasizes non-configuration operational tasks, incident triage, and problem monitoring across SBC/CUBE and collaboration platforms.

Ideal candidates have 3 years in VTC/collaboration operations, IA baseline certification, and an IT-I/Tier 5 clearance.

Qualifications

• 3 years IT experience in video teleconferencing or collaboration operations.
• IA baseline certification and Computing requirements.
• IT-I Critical Sensitive clearance (Tier 5) at proposal submission.

Responsibilities

• First point of contact for SBC/CUBE and SIP incidents; perform Tier 1 triage.
• Monitor VTC sessions for senior leaders using TMS, CMS, and CMM.
• Document maintenance activities; avoid making configuration changes.
• Monitor SBC/CUBE dashboards and SIP trunk status; report anomalies.
• Assist with E911 provisioning and failure/continuity testing.
• Provide admin support for AV/VTC equipment and ensure content publishing workflows.

Skills

VTC operations

SIP monitoring

Collaboration services

Education

Information Assurance baseline certification

Tools

SBC/CUBE

CMS

TMS

CMM

Job description

Connected Logistics seeks a Telecom Network Engineer to support and standardize VTC, IPTV, and related systems for the VOC and government environments. The role emphasizes non-configuration operational tasks, incident triage, and problem monitoring across SBC/CUBE and collaboration platforms.

Ideal candidates have 3 years in VTC/collaboration operations, IA baseline certification, and an IT-I/Tier 5 clearance.