Senior VP of Operations — Multi-Site Excellence

Compass Group, North America; Milwaukee (WI); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Job summary

Canteen seeks an accomplished VP of Operations to lead multi-site food service operations, ensuring financial performance, client satisfaction, and regulatory compliance. You will build high-performing teams, strengthen client relationships, and drive growth initiatives while promoting accountability across the organization.

The role requires extensive leadership experience in food service and a track record of P&L management, budgeting, and data-driven decision making to optimize results.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• 12+ years of leadership experience in food service, hospitality, dining, catering, or related industries.
• 5+ years of multi-site or multi-unit operational leadership experience.
• Proven success driving financial performance, client satisfaction, retention, and operational excellence.
• Strong leadership experience building, coaching, and developing high-performing management teams.
• Expertise in P&L management, budgeting, forecasting, labor management, and financial analysis.
• Experience using operational and financial data to drive decision‑making and continuous improvement.
• Demonstrated success building executive‑level client relationships and supporting strategic growth initiatives.
• Experience with hiring, performance management, succession planning, and leadership development.
• Strong communication, presentation, and organizational skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Responsibilities

• Lead multi-site operations to achieve financial, operational, and client satisfaction goals.
• Drive performance in client retention, regulatory compliance, food safety, purchasing, culinary standards, and people management.
• Build strong relationships with clients and key stakeholders while identifying opportunities for growth.
• Develop, coach, and mentor management teams to achieve operational and financial objectives.
• Manage budgets, forecasts, labor planning, and P&L performance across assigned operations.
• Analyze business metrics and implement data-driven strategies to improve results.
• Conduct regular site visits and oversee action plans to address performance gaps.
• Support business development efforts, including site surveys, presentations, proposals, and contract negotiations.
• Ensure compliance with food safety, quality, financial, HR, and operational audit requirements.
• Communicate company initiatives and priorities while fostering collaboration across teams.

Skills

Leadership

P&L Management

Financial Analysis

Budgeting

Forecasting

Client Relationships

People Management

Data-Driven Decisions

Regulatory Compliance

Strategic Leadership

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Canteen seeks an accomplished VP of Operations to lead multi-site food service operations, ensuring financial performance, client satisfaction, and regulatory compliance. You will build high-performing teams, strengthen client relationships, and drive growth initiatives while promoting accountability across the organization.

The role requires extensive leadership experience in food service and a track record of P&L management, budgeting, and data-driven decision making to optimize results.