Senior VP, Client Service Strategy — Depositary Receipts

BNY Mellon; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

BNY Mellon in New York, NY is seeking a Vice President, Client Service Management for the Depositary Receipts team. You will serve as the senior point of contact for client service issues and help develop strategies to deliver world-class service.

You will collaborate with clients and internal partners to align needs with strategy, influence stakeholders, resolve complex issues, and support service improvements across multiple service lines.

Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field.
• MBA or advanced degree preferred.
• 5–7 years of experience in client service or financial services.
• Mandarin language capabilities (written/verbal) strongly preferred.
• Strong client relationship management skills with ability to build long-term partnerships.
• Excellent problem-solving abilities with a client-centric approach.
• Effective verbal and written communication to influence stakeholders.

Responsibilities

• Serve as primary point of contact to Depositary Receipts clients on service issues.
• Collaborate with internal stakeholders to align client needs with commercial strategy.
• Identify trends with Analytics to drive service improvements.
• Ensure end-to-end client service delivery and monitor client satisfaction.
• Resolve complex issues across multiple services in partnership with Operations, Product, and Technology.
• Assist in evolving the client service model, including SLA changes.
• Engage in client service activities such as RFPs, KPIs, or client documents.
• Attend conferences and client meetings as needed.

Skills

Client relationship management

Problem solving

Communication skills

Mandarin language

Education

Bachelor's degree in Finance/Business

MBA or advanced degree preferred

Job description

BNY Mellon in New York, NY is seeking a Vice President, Client Service Management for the Depositary Receipts team. You will serve as the senior point of contact for client service issues and help develop strategies to deliver world-class service.

You will collaborate with clients and internal partners to align needs with strategy, influence stakeholders, resolve complex issues, and support service improvements across multiple service lines.