Senior VP, Client Experience & Service Strategy

BNY; Pittsburgh (Allegheny County); On-site; USD 102,000 - 171,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leaves

Wellbeing programs

Job summary

A global financial services company is seeking a Senior Vice President, Client Service to develop strong client relationships and deliver exceptional service. The ideal candidate will possess leadership skills and a deep understanding of client business needs. Responsibilities include managing complex client issues, guiding less experienced team members, and ensuring continuous service improvement. A bachelor's degree and 7-10 years of experience in client services is preferred. This role is located in Pittsburgh and offers competitive compensation and benefits.

Qualifications

• 7-10 years minimum related work experience preferred.
• Proven experience working with large, complex client accounts.
• Strong leadership skills with the ability to guide work.

Responsibilities

• Develop a thorough understanding of client’s business.
• Deliver exceptional service aligned to clients’ needs.
• Act as the central point of escalation across all Operations.

Skills

Client account management

Leadership

Excellent communication skills

Education

Bachelor’s degree or equivalent

Job description

A global financial services company is seeking a Senior Vice President, Client Service to develop strong client relationships and deliver exceptional service. The ideal candidate will possess leadership skills and a deep understanding of client business needs. Responsibilities include managing complex client issues, guiding less experienced team members, and ensuring continuous service improvement. A bachelor's degree and 7-10 years of experience in client services is preferred. This role is located in Pittsburgh and offers competitive compensation and benefits.