Senior Vice President, Client Service Executive

aston holmes; New York (NY); On-site; USD 102,000 - 145,000; Full time

Benefits offered by this job

Performance-based incentives

Generous paid leave provisions

Comprehensive employee support programs

Job summary

Aston Holmes is seeking a Senior Vice President, Client Service in New York. This role involves enhancing service delivery and strengthening strategic partnerships within a complex financial services environment. Candidates should have 7-10 years of experience and strong leadership skills, coupled with a Bachelor’s degree. The position offers a competitive salary range of $102,000 to $145,000, depending on experience and market alignment, along with a comprehensive benefits package designed to support employee wellbeing.

Qualifications

• 7-10 years minimum related work experience preferred.
• Experience with large, complex client accounts.
• Ability to guide and assign work to less experienced team members.

Responsibilities

• Develop a strong understanding of client business models and operational priorities.
• Deliver a high-touch client experience aligned to evolving needs.
• Act as a central escalation point across operations and technology.

Skills

Leadership Skills

Excellent Communication

Client Relationship Management

Education

Bachelor’s degree or equivalent

Job description

Our client is a globally recognized financial services organization operating at the forefront of the international financial ecosystem. With a strong focus on innovation, digital transformation, and operational excellence, the business partners with some of the world’s leading institutions to deliver impactful solutions across investment, asset servicing, and financial operations.

Known for fostering a collaborative and forward-thinking culture, the organization continues to invest heavily in emerging technologies, AI-driven solutions, and top-tier talent to shape the future of financial services.

We are currently seeking an experienced Senior Vice President, Client Service to join a high-performing Client Services team. This opportunity is available across multiple U.S. locations including Pittsburgh, Everett, Lake Mary, and New York.

In this role, you will play a key leadership role in strengthening strategic client partnerships, enhancing service delivery, and driving operational excellence across a complex financial services environment.

Key Responsibilities

• Developing a strong understanding of client business models, operational priorities, and technology strategies
• Delivering a high-touch client experience aligned to evolving business needs and service expectations
• Acting as a central escalation point across Operations, Technology, and broader service delivery teams
• Building trusted relationships with key stakeholders and maintaining a deep understanding of client service drivers
• Facilitating effective communication around industry developments, regulatory changes, operational updates, and product enhancements
• Promoting a culture of continuous improvement across service delivery, operational processes, and client engagement models
• Monitoring service quality, operational performance, and overall client experience to proactively identify risks and opportunities
• Providing meaningful operational insights and analytics to support transparency, informed decision-making, and service optimization
• Supporting the evolution of service models in line with client requirements and changing business landscapes
• Driving initiatives focused on enhancing client experience, operational efficiency, innovation, and strategic service delivery
• Partnering cross-functionally with product, technology, and operations teams to deliver scalable and future-focused client solutions
• Contributing strategic insight toward service, operational, and technology improvements to strengthen long-term client outcomes

Required Experience

• Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.
• Acquire deep knowledge of products and services across multiple lines of business and geographies.
• Strong leadership skills with the ability to guide and assign work to less experienced team members.
• Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required
• 7-10 years minimum related work experience preferred
• Experience and familiarity with US Asset Owners, Public and Corporate Pensions, Endowments and Foundations a plus
• Experience in an operational area and/or client services preferred
• Proven ability to resolve the most complex or non-routine client issues or inquiries and contribute to business development efforts
• No direct reports; provides guidance to less experienced team members and supports multiple, complex client accounts

Our client offers a highly competitive compensation and benefits package designed to support employees across their professional, financial, and personal wellbeing journeys. The organization fosters a performance-driven culture that rewards impact, collaboration, and excellence, while also providing access to flexible resources, wellbeing initiatives, and comprehensive employee support programs.

In addition to competitive remuneration, employees may have access to performance-based incentives, bonus structures, retirement and healthcare-related benefits, generous paid leave provisions, and programs that support work-life balance and personal development.

The organization is committed to creating an inclusive and equitable workplace and encourages applications from individuals of all backgrounds and experiences.

The anticipated base salary range for this opportunity is between $102,000 and $145,000 per annum, depending on factors such as experience, market alignment, and geographic location. Additional incentive opportunities and benefits may form part of the overall compensation package.

Applications will be accepted up to and including 14 May 2026. Following the closing date, shortlisted candidates will be contacted directly by an Aston Holmes recruiter to arrange the next stage of the interview process.