Senior VoIP & UC Engineer — Onsite Chicago

Addison Group

Chicago (IL)

On-site

USD 150,000 - 160,000

Full time

6 days ago

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Job summary

Addison Group in Chicago, IL is seeking a Lead VoIP / Unified Communications Engineer to design, implement and oversee enterprise voice infrastructure onsite. The role blends hands-on technical work with leadership responsibilities to guide infrastructure modernization.

The ideal candidate has 5+ years in VoIP engineering, expertise with Avaya or similar systems, SIP trunking, and strong networking knowledge. This is an onsite Chicago opportunity driving critical communications modernization.

Qualifications

5+ years of enterprise VoIP/voice engineering experience.
Strong Avaya or comparable enterprise voice technology.
VoIP PBX and SIP trunking expertise.
Call Center / Contact Center experience.
Strong understanding of networking and QoS.
Experience leading complex voice projects and mentoring.

Responsibilities

Lead the design, implementation and support of enterprise voice infrastructure.
Serve as the technical escalation point for complex VoIP and telecommunications issues.
Support VoIP PBX, SIP trunking and Contact Center technologies.
Lead complex voice and infrastructure projects.
Mentor and provide technical direction to other engineers.
Work closely with vendors and internal technology teams.
Help establish technical standards and procedures.
Monitor and improve voice infrastructure performance and reliability.
Participate in the continued modernization of a large enterprise infrastructure environment.