Senior VoIP Engineer IV Onsite Seattle Lead

Tekgence Inc; Seattle (WA); On-site; USD 120,000 - 190,000; Full time

Job summary

Tekgence Inc. seeks an experienced Voice over IP Engineer IV to provide expert engineering, architecture, and leadership for complex VoIP systems at FHCC.

You will guide design, deployment, and operations, focusing on Epic Cheers CTI integration and NovelVox connectors. The role requires senior-level expertise in Cisco IPT, UCCX, CUCM, and REST/SOAP/FHIR interfaces, with on-site coverage in Seattle and high-visibility responsibilities.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum seven years experience in Voice Operations/Engineering.
• Experience with CTI connectors (NovelVox, SpinSci, AMC).
• Leadership and project management experience on high-visibility projects.

Responsibilities

• Provide Tier 2 support for voice and data systems.
• Design and implement Cisco IPT solutions and CUCM clusters.
• Lead design and implementation of voice and data networks.
• Mentor lower-level engineers and manage critical deadlines.
• Coordinate with vendors and internal teams for deployments.

Skills

Mentorship

Team leadership

VoIP engineering

REST APIs

SIP trunking

UC systems

Epic Cheers integration

Education

Bachelor's degree in CS/Engineering/IS

Tools

NovelVox

Epic Cheers

CUCM

UCCX

Cisco Unified Communications

Job description

Tekgence Inc. seeks an experienced Voice over IP Engineer IV to provide expert engineering, architecture, and leadership for complex VoIP systems at FHCC.

You will guide design, deployment, and operations, focusing on Epic Cheers CTI integration and NovelVox connectors. The role requires senior-level expertise in Cisco IPT, UCCX, CUCM, and REST/SOAP/FHIR interfaces, with on-site coverage in Seattle and high-visibility responsibilities.