Senior Voice Engineer (W2 Contract only/ No 3rd Parties)

CBTS; Irving (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

CBTS is seeking a Senior Voice Engineer to lead design, implementation, configuration, and management of the enterprise voice infrastructure with emphasis on Microsoft Teams Voice, Direct Routing, and related voice services. The role focuses on maintaining and optimizing Teams Phone solutions and ensuring seamless communication across the organization.

Ideal candidates bring 3+ years of enterprise systems experience, strong VoIP protocol knowledge, and proven ability to diagnose issues,

Qualifications

• Senior Voice Engineer with strong expertise in Microsoft Teams Voice and Unified Communications
• Strong diagnostic and problem-solving skills
• Knowledge of common VoIP protocols (SIP, H323, MGCP, RTP) and enterprise voice architectures

Skills

Diagnostic skills

Active listening

Research & creativity

Communication skills

Real-time support

Enterprise systems experience

VoIP protocols

Tools

Cisco CUCM

Finesse

MS Teams voice services

Job description

Seeking a Senior Voice Engineer with strong expertise in Microsoft Teams Voice and Unified Communications to support the design, implementation, configuration, and management of our enterprise voice infrastructure. This role will be responsible for maintaining and optimizing Teams Phone solutions, Direct Routing, and related voice services while ensuring a seamless communication experience across the organization.

Required Qualifications (Non-Negotiable)

Senior Voice Engineer with strong expertise in Microsoft Teams Voice and Unified Communications

• Strong diagnostic and problem-solving skills
• Active listening and analysis to identify issues or problems
• Research and creativity to identify a solution to the issue or problem
• Ability to communicate resolutions in a simple, easy to understand manner
• Ability to help a team member or customer real-time while performing other tasks
• 3+ years’ experience managing enterprise systems (Cisco, MS Teams)
• Knowledge and understanding of common VoIP protocols (e.g., SIP, H323, MGCP, RTP, etc.)
• Strong knowledge/experience on Cisco CUCM, Finesse, MS Teams voice services.