Voice Engineer

Technoyon India Pvt. Ltd.; Hawi (HI); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology services company seeks a highly skilled Voice Engineer to lead Cisco voice architecture design and implementation across complex environments. This role involves working with on-premises and cloud platforms, ensuring scalability and resiliency in unified communications solutions. Key responsibilities include designing voice solutions, leading migrations, and providing technical mentorship. Candidates should have hands-on experience with Cisco products and advanced troubleshooting skills. U.S. citizens only due to security requirements.

Qualifications

• Experience in enterprise voice engineering or unified communications.
• Hands-on experience with Cisco voice solutions.
• Strong troubleshooting expertise in voice diagnostics.

Responsibilities

• Design and administer enterprise Cisco voice solutions.
• Lead voice migrations and upgrades.
• Provide technical leadership to voice and network teams.

Skills

Enterprise voice engineering

Troubleshooting expertise

Cross-team communication

Tools

Cisco CUCM

IVR/ACD solutions

AWS

Job description

We are seeking a highly skilled and technically advanced Voice Engineer to lead enterprise Cisco voice architecture design, deployment, and administration across complex, large-scale environments. This role will be responsible for architecting resilient, secure, and scalable unified communications and contact center solutions across on-premises and cloud platforms.

Security Clearance

Secret Clearance Required

Work Authorization

U.S. Citizens ONLY due to legal or government contract requirements

Key Responsibilities

Enterprise Cisco Voice Architecture & Administration

• Design, implement, and administer enterprise Cisco voice solutions across CUCM, CUC, UCCE/UCCX, and CVP environments.
• Lead advanced dial plan design, call routing strategies, and global numbering plans.
• Integrate voice protocols including SIP, H.323, MGCP, CUBE, SIP trunks, PRI/FXO/FXS.
• Architect scalable, redundant, and highly available multi-site voice deployments.
• Develop solution design documentation and architecture diagrams for enterprise deployments.

Contact Center Engineering & Optimization

• Design and manage IVR/ACD scripting and call flow architecture.
• Configure and support Cisco Finesse and CUIC reporting.
• Engineer end-to-end contact center solutions across UCCE/UCCX environments.
• Optimize performance, reporting, and routing efficiency for contact center platforms.
• Support CCaaS/UCaaS solutions including Webex Calling, Webex Contact Center (WxCCE), and Genesys Cloud CX.

Voice Migrations & Upgrades

• Lead large-scale voice migrations including cluster merges and version upgrades.
• Execute legacy platform transitions and modernization initiatives.
• Plan and implement enterprise-wide telephony transformations with minimal disruption.
• Conduct risk assessments and develop rollback and contingency strategies.

Advanced Troubleshooting & Performance Optimization

• Perform Tier 3 voice troubleshooting using RTMT, trace analysis, packet captures, and voice-quality diagnostics.
• Analyze SIP messaging, call failures, QoS metrics, and signaling flows.
• Diagnose and resolve complex voice infrastructure and interoperability issues.
• Ensure voice quality and reliability across WAN/LAN environments.

Infrastructure & Cloud Integration

• Integrate voice gateways within enterprise WAN/LAN environments including MPLS, VLANs, and QoS configurations.
• Support routing protocols such as EIGRP, OSPF, and BGP for voice optimization.
• Design and integrate cloud-based voice and automation solutions using AWS (Lambda, Lex) and API-driven integrations.
• Implement IVR automation and hybrid cloud contact center architectures.

Technical Leadership & Collaboration

• Provide technical leadership and mentorship to voice and network teams.
• Collaborate cross-functionally with security, infrastructure, cloud, and application teams.
• Participate in project planning, architecture reviews, and executive briefings when required.
• Ensure documentation, compliance, and operational best practices are maintained.

Required Qualifications

• Experience in enterprise voice engineering or unified communications.
• Hands-on experience with Cisco CUCM, CUC, UCCE/UCCX, and CVP.
• Advanced knowledge of SIP, H.323, MGCP, CUBE, and enterprise dial plan design.
• Experience supporting large-scale contact center environments.
• Strong troubleshooting expertise in voice-quality diagnostics and signaling analysis.
• Experience with enterprise WAN/LAN, QoS, and routing protocols.
• Excellent documentation and cross-team communication skills.

Preferred Qualifications

• Experience with Webex Calling, Webex Contact Center (WxCCE), and Genesys Cloud CX.
• Experience leading enterprise-wide voice migrations and modernization initiatives.
• Familiarity with AWS voice integrations and API-based automation.
• Cisco certifications (CCNP Collaboration, CCIE Collaboration) preferred.
• Experience supporting federal or regulated environments.

Core Competencies

• Strong architectural and systems-thinking mindset
• Deep technical troubleshooting capability
• Scalable and resilient solution design expertise
• Cross-functional collaboration and leadership
• Detail-oriented with strong documentation practices
• Outcome-driven and customer-focused approach.