Senior Voice AI Platform Engineer

ServiceNow; Washington; On-site; USD 176,000 - 308,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Matching donations

Family leave programs

Job summary

ServiceNow is hiring a senior engineer to design, develop, and deploy the core Voice Platform for distributed AI systems. You will collaborate with product managers to understand customer use cases, build for success, and ship high-quality, scalable code across multiple regions.

The role requires 8+ years in the industry, hands-on experience with distributed Voice AI, 4+ years in LLМ-based applications, and strong Python/Golang/Java skills, plus Kubernetes and DevOps experience.

Qualifications

• 8+ years in the software industry with distributed systems experience.
• Hands-on building distributed Voice AI systems at scale.
• 4+ years building LLМ-based applications (integration, not training).
• 4+ years of development in Python, Golang, Java or similar.
• 2+ years of experience building agents and prompt engineering.
• Kubernetes and DevOps approach in highly available workloads.
• Experience with AI tool suites and compliance-driven environments.

Responsibilities

• Contribute to design, development and implementation of the core Voice Platform.
• Partner with product managers to understand use cases and ensure customer success.
• Build and deploy large Voice AI distributed systems across regions.
• Write high-quality, scalable, maintainable code with best practices.
• Improve SRE practices by turning operations into tooling requirements.
• Mentor colleagues and promote cross-team knowledge sharing.

Skills

Distributed Voice AI

LLM integration

Python

Golang

Java

Prompt engineering

Kubernetes

DevOps practices

Mentoring

Security/compliance

AI integrations

Tools

Python

Golang

Java

Kubernetes

Claude Code

Cursor

Windsurf

Job description

ServiceNow is hiring a senior engineer to design, develop, and deploy the core Voice Platform for distributed AI systems. You will collaborate with product managers to understand customer use cases, build for success, and ship high-quality, scalable code across multiple regions.

The role requires 8+ years in the industry, hands-on experience with distributed Voice AI, 4+ years in LLМ-based applications, and strong Python/Golang/Java skills, plus Kubernetes and DevOps experience.