Senior Voice AI Engineer — Scale Distributed Systems

ServiceNow; California; On-site; USD 159,000 - 277,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Employee stock purchase program

Job summary

ServiceNow is seeking an experienced engineer to design, develop, and implement the core Voice Platform, including audio acquisition and speech generation, across regions and data centers.

You will collaborate with product managers to understand customer use cases, build scalable AI-powered voice solutions, and enforce best practices in software engineering and reliability. This role offers strong growth and impact.

Qualifications

• 8+ years of relevant industry experience.
• Hands-on experience building distributed Voice AI systems at large scale.
• 4+ years building LLM-based applications (integration, not training).
• 4+ years of development in Python, Golang, Java, or similar languages.
• 2+ years experience building agents (prompt engineering) for LLM experiences.
• Experience operating highly available distributed workloads on Kubernetes with a DevOps approach.
• Experience building software for compliance and security in regulated environments is considered an asset.
• Experience with AI integrations for work processes and decision-making.

Responsibilities

• Design, develop, and implement the core Voice Platform components.
• Partner with product managers to understand customer use cases and challenges.
• Build and deploy large Voice AI distributed systems across regions and datacenters.
• Write high-quality, scalable, reusable code with code reviews and unit testing.
• Improve SRE practices by turning operational use cases into tooling requirements.
• Mentor colleagues and promote knowledge sharing across Voice AI engineering teams.

Skills

Distributed systems

Python

Golang

Java

LLM integration

Kubernetes

DevOps

AI tooling

Code reviews

Tools

Claude Code

Cursor

Windsurf

Job description

ServiceNow is seeking an experienced engineer to design, develop, and implement the core Voice Platform, including audio acquisition and speech generation, across regions and data centers.

You will collaborate with product managers to understand customer use cases, build scalable AI-powered voice solutions, and enforce best practices in software engineering and reliability. This role offers strong growth and impact.