Senior Staff ML & Voice AI Platform Engineer

Servicenow; Santa Clara (CA); On-site; USD 201,000 - 352,000; Full time

Job summary

ServiceNow is seeking a senior engineer to design, develop, and scale a core Voice Platform within a distributed Voice AI system. You will partner with product managers to understand customer use cases and build for their success across multiple regions and data centers.

You will deploy large-scale Voice AI systems, write high-quality code, and mentor teammates while aligning with DevOps and SRE practices. Flexible work personas and competitive compensation are part of the role.

Qualifications

• 12+ years of relevant industry experience.
• Distributed Voice AI systems at scale.
• 4+ years building LLM-based applications.
• 4+ years developing with Python, Golang, or Java.
• 2+ years building agents (prompt engineering) for LLMs.
• Kubernetes with DevOps for highly available workloads.
• Experience with compliance and security in regulated environments is a plus.
• AI integrations for workflows and decision-making.
• Experience with Claude Code, Cursor, Windsurf.

Responsibilities

• Design, develop and implement the core Voice Platform components.
• Collaborate with product managers to understand customer use cases.
• Build and deploy large Voice AI distributed systems across regions.
• Write high-quality, scalable code with best practices.
• Improve SRE by turning operators' use cases into tooling requirements.
• Mentor colleagues and promote knowledge sharing.

Skills

Voice AI systems

LLM applications

Python

Golang

Java

Prompt engineering

Kubernetes

DevOps

Security/compliance

AI integrations

Regional deployment

Tools

Claude Code

Cursor

Windsurf

Job description

ServiceNow is seeking a senior engineer to design, develop, and scale a core Voice Platform within a distributed Voice AI system. You will partner with product managers to understand customer use cases and build for their success across multiple regions and data centers.

You will deploy large-scale Voice AI systems, write high-quality code, and mentor teammates while aligning with DevOps and SRE practices. Flexible work personas and competitive compensation are part of the role.