Senior Voice AI Engineer - Distributed Systems

ServiceNow; Kirkland (WA); On-site; USD 176,000 - 308,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow seeks a senior Voice AI engineer to design, build, and scale our core Voice Platform, covering Audio Acquisition, Conversation Management, and Speech Generation, with API integrations and self-hosted Voice AI models. You will collaborate with product managers to understand customer use cases and deliver reliable, scalable systems.

You will mentor teammates, improve SRE practices, and apply best-practice software engineering across regions and data centers while coding in Python,

Qualifications

• 8+ years of relevant industry experience.
• Hands-on with distributed Voice AI systems at scale.
• 4+ years building LLM-based applications (integration, not training).
• 4+ years development with Python, Golang, or Java.
• 2+ years building agents and developing LLM-based experiences.
• Working experience operating highly available distributed workloads on Kubernetes with a DevOps approach.
• Experience building software for compliance and security in regulated environments is considered an asset.
• Critical thinking around AI integrations for work processes, decision-making, or problem-solving.

Responsibilities

• Contribute to the design, development and implementation of the core Voice Platform components (Audio Acquisition, Conversation Management, Speech Generation, API integrations, and self-hosted Voice AI models).
• Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success.
• Build and deploy large Voice AI distributed systems at scale spanning multiple regions and data centers.
• Build high-quality, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.).
• Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling.
• Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines.

Skills

Distributed systems

Voice AI

LLM applications

Python

Golang

Java

Agents / prompting

Kubernetes

DevOps

Claude Code

Cursor

Windsurf

Tools

Kubernetes

Claude Code

Cursor

Windsurf

Job description

ServiceNow seeks a senior Voice AI engineer to design, build, and scale our core Voice Platform, covering Audio Acquisition, Conversation Management, and Speech Generation, with API integrations and self-hosted Voice AI models. You will collaborate with product managers to understand customer use cases and deliver reliable, scalable systems.

You will mentor teammates, improve SRE practices, and apply best-practice software engineering across regions and data centers while coding in Python,