Senior Voice AI Platform Engineer

ServiceNow, Inc.; San Diego (CA); Hybrid; USD 159,000 - 277,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESP P

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow, Inc. is hiring for a senior role focused on building and deploying a core Voice Platform. You will collaborate with product managers to understand customer use cases and deliver scalable Voice AI capabilities across regions.

Expect hands-on work with distributed systems, LLM-based applications, and modern software practices. Kubernetes, DevOps, and mentoring across the Voice AI engineering teams are key components of the role.

Qualifications

• 8+ years of relevant industry experience.
• Hands-on experience building distributed Voice AI systems at scale.
• 4+ years building LLM-based applications (integration, not training).
• 2+ years with Python, Golang, Java, or similar languages.
• Experience with Kubernetes and DevOps for highly available workloads.

Responsibilities

• Design, develop and implement the core Voice Platform components.
• Partner with product managers to understand use cases and drive success.
• Build and deploy large Voice AI distributed systems across regions.
• Write clean, scalable code with strong engineering practices.
• Mentor colleagues and promote knowledge sharing across teams.

Skills

Distributed systems

Voice AI

LLM integration

Python

Golang

Java

Kubernetes

DevOps

Prompt engineering

AI tooling

Tools

Kubernetes

Git

CI/CD

Job description

ServiceNow, Inc. is hiring for a senior role focused on building and deploying a core Voice Platform. You will collaborate with product managers to understand customer use cases and deliver scalable Voice AI capabilities across regions.

Expect hands-on work with distributed systems, LLM-based applications, and modern software practices. Kubernetes, DevOps, and mentoring across the Voice AI engineering teams are key components of the role.