Senior Voice AI Platform Engineer

ServiceNow; Kirkland (WA); On-site; USD 201,000 - 352,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESP P (employee stock purchase plan)

Matching donations

Flexible time away & family leave

Job summary

ServiceNow is hiring for a senior role focused on the Voice Platform, building distributed Voice AI systems and integrating large language models. You’ll partner with product teams to understand customer needs, design scalable components, and deploy across regions.

The role emphasizes high-quality code, SRE alignment, and mentorship within the Voice AI group. The ideal candidate has 12+ years in the field, hands-on distributed AI experience, and proficiency with Python, Golang, or Java, plus

Qualifications

• 12+ years of relevant industry experience.
• Hands-on experience building distributed Voice AI systems with a large operational scale.
• 4+ years building LLM-based applications (integrating models, not training).
• 4+ years of development experience with Python, Golang, Java, or similar languages.
• 2+ years of experience building agents (prompt engineering) and developing LLM-based experiences.
• Experience operating highly available distributed workloads on Kubernetes following a DevOps approach.
• Experience building software for compliance and security in regulated environments is considered an asset.
• Critical thinking around AI integrations for work processes, decision-making, or problem-solving.
• Experience building with AI tools such as Claude Code, Cursor, Windsurf.

Responsibilities

• Contribute to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self-hosted Voice AI models, Voice Harness).
• Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success.
• Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters.
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.).
• Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling.
• Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines.

Skills

Voice AI systems

LLM applications

Programming: Python/Golang/Java

Agents / prompt engineering

Kubernetes / DevOps

AI integrations thinking

AI tools: Claude Code Cursor Windsurf

Distributed systems

Tools

Kubernetes

Claude Code

Cursor

Windsurf

Job description

ServiceNow is hiring for a senior role focused on the Voice Platform, building distributed Voice AI systems and integrating large language models. You’ll partner with product teams to understand customer needs, design scalable components, and deploy across regions.

The role emphasizes high-quality code, SRE alignment, and mentorship within the Voice AI group. The ideal candidate has 12+ years in the field, hands-on distributed AI experience, and proficiency with Python, Golang, or Java, plus