Senior Voice AI Engineer, SRE/DevOps (Cloud-Native)

ServiceNow; California; Remote; USD 176,000 - 308,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESP P

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a Staff Voice AI Engineer - SRE/DevOps to build scalable cloud-native solutions for Voice AI in a distributed environment. You will own features from design through delivery, emphasizing reliability, observability, and performance.

You will work with Python/Go/Java and modern CI/CD tools, integrating LLMs into voice systems while mentoring peers and advancing AI-enabled workflows across teams.

Qualifications

• 4+ years operating highly available distributed cloud-native workloads on Kubernetes.
• 2+ years building and operating Voice AI applications is a strong asset.
• 4+ years of development experience with Python, Go, Java or similar languages.
• Experience integrating applications on top of LLMs (Prompt Engineering Agents and Skills).
• Working experience building distributed systems with cloud-native software.
• Experience with infrastructure as code and configuration management.

Responsibilities

• Build software solutions to solve operational problems in the cloud-native space for Voice AI deployments, observability, monitoring, HA, DR, CI, and more.
• Write high-quality, clean, scalable, reusable code with strong review and testing practices.
• Collaborate with product owners to translate requirements into design, implementation, test, and delivery.
• Integrate AI/LLM capabilities into voice platforms and real-time communication systems.
• Mentor colleagues and promote knowledge sharing across telecom and AI engineering teams.

Skills

Python

Go

Java

LLM integration

Cloud-native

Kubernetes

Observability

CI/CD

DevOps

Distributed systems

Networking basics

Infrastructure as code

Prometheus

Splunk

GitLab CI

Code reviews

Tools

Kubernetes

Helm

Ansible

Prometheus

Splunk

GitLab CI

Job description

ServiceNow seeks a Staff Voice AI Engineer - SRE/DevOps to build scalable cloud-native solutions for Voice AI in a distributed environment. You will own features from design through delivery, emphasizing reliability, observability, and performance.

You will work with Python/Go/Java and modern CI/CD tools, integrating LLMs into voice systems while mentoring peers and advancing AI-enabled workflows across teams.