Senior Voice AI Engineer — Distributed Systems

Aimlroles; California; Hybrid; USD 201,000 - 352,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Employee stock purchase plan (ESPP)

Matching donations

Flexible time away plan and family-lea

Job summary

ServiceNow in the United States (California) seeks an experienced engineer to design, develop and implement the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, API integrations and self-hosted Voice AI models).

You will partner with product managers to translate customer use cases into scalable, distributed systems, mentor colleagues, and uphold DevOps practices across Kubernetes deployments.

Qualifications

• 12+ year of relevant industry experience.
• Hands-on experience building distributed Voice AI systems at scale.
• 2+ years of experiencebuilding agents (prompt engineering) and developing LLM-based experiences.
• Experience operating highly available distributed workloads on Kubernetes in a DevOps context.

Responsibilities

• Contribute to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self-hosted Voice AI models, Voice Harness)
• Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success
• Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters
• Build high-quality, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling
• Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines

Skills

12+ years experience

LLM-based applications

Kubernetes DevOps

Mentoring teammates

Tools

Python

Golang

Java

Voice AI tools

Job description

ServiceNow in the United States (California) seeks an experienced engineer to design, develop and implement the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, API integrations and self-hosted Voice AI models).

You will partner with product managers to translate customer use cases into scalable, distributed systems, mentor colleagues, and uphold DevOps practices across Kubernetes deployments.