Senior VM & Enterprise Support Engineer – Onsite
Hewlett Packard Enterprise Development LP
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Job summary
Hewlett Packard Enterprise is seeking a Morpheus Enterprise and Morpheus VM Essentials Support Engineer to provide technical support across on-prem, hybrid, and cloud deployments. You will diagnose virtualization, compute, storage, networking issues and drive resolution with SLAs.
As a Senior Support Engineer you will own high-severity escalations, guide customers, collaborate with Engineering, and mentor the team.
Qualifications
- Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent.
- 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
- Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
- Track record of leading escalations, RCAs, and cross-functional engagements.
Responsibilities
- Provide technical support for VM Essentials and Morpheus Enterprise deployments across on-prem, hybrid, and cloud environments.
- Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
- Drive timely resolution of support cases in alignment with SLAs.
- Assist customers during PoC cycles with configuration validation and blocker resolution.
- Document solutions, FAQs, and best practices to improve internal knowledge bases.
Skills
Education
Job description
Hewlett Packard Enterprise is seeking a Morpheus Enterprise and Morpheus VM Essentials Support Engineer to provide technical support across on-prem, hybrid, and cloud deployments. You will diagnose virtualization, compute, storage, networking issues and drive resolution with SLAs.
As a Senior Support Engineer you will own high-severity escalations, guide customers, collaborate with Engineering, and mentor the team.
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