Senior Morpheus & VM Essentials Support Engineer (Onsite)

Hewlett Packard Enterprise; Alpharetta (GA); On-site; USD 111,000 - 211,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise is seeking a Senior Support Engineer to join our team in the United States, with onsite expectation at an HPE office. You will own high-severity escalations, provide architectural guidance, and collaborate with Engineering to improve product maturity.

Candidates should have 7+ years in virtualization, cloud management, and enterprise support, with strong English communication and a proven track record of leading RCAs and cross-functional engagements.

Qualifications

• Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent.
• 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
• Experience leading escalations, RCAs, and cross-functional engagements.
• Excellent written and verbal English communication skills.
• Ability to troubleshoot and resolve complex problems.

Responsibilities

• Own highest-severity escalations, critical customer incidents, and RCA activities.
• Provide architectural guidance to customers and internal teams.
• Collaborate with Engineering on defect reproduction, triage, and product maturity.
• Develop tools, automation, and processes to improve support efficiency.
• Serve as a mentor/technical leader for the entire support organization.
• Influence product roadmap through field insights and complex deployment learnings.

Skills

Virtualization

Cloud management

Escalation leadership

Cross-functional engagement

Architectural guidance

Mentoring

English communication

Troubleshooting complex problems

Learning quickly

Time-zone collaboration

Decision making

Negotiation

Adaptability

Ownership

Education

Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent

Job description

Hewlett Packard Enterprise is seeking a Senior Support Engineer to join our team in the United States, with onsite expectation at an HPE office. You will own high-severity escalations, provide architectural guidance, and collaborate with Engineering to improve product maturity.

Candidates should have 7+ years in virtualization, cloud management, and enterprise support, with strong English communication and a proven track record of leading RCAs and cross-functional engagements.